Are you a great communicator who wants to play a part in creating great experiences for Gold Coast SUNS members?
We are looking for a Consumer Engagement Executive to join our Membership team and help grow, engage and retain our membership base.You will help bring our membership communications and engagement initiatives to life, help deliver memorable member events and experiences, and find current ways to strengthen engagement and retention.
You will also support day-to-day membership operations, including sales and renewals, responding to member enquiries and delivering a high level of customer service.What you'll be doingPlanning and delivering engaging membership communicationsWriting copy that keeps members informed and engagedSupporting membership sales, renewals and retention activityProviding great service to prospective and existing members across phone, email and in personPlanning and delivering member events and experiencesBringing Reward & Recognition, nurture and year-round engagement initiatives to lifeCoordinating event invitations, registrations and guest listsKeeping membership website content accurate,
relevant and up to dateUsing member insights and campaign performance to identify ways to improve communications and engagementWorking closely with Membership, Marketing, Events and other areas across the ClubWhat we're looking forA confident communicator with strong writing skillsSomeone who genuinely enjoys talking to customers and building relationshipsComfortable with sales, renewals and the commercial side of membershipIs organised, detail-focused and comfortable managing competing prioritiesA proactive, hands-on approach and willingness to jump in where neededIs comfortable working with systems, databases and customer informationA collaborative team player who enjoys working towards shared goalsA qualification in Business, Communications or Marketing will be highly regarded.
Previous experience in a membership-based organisation, CRM databases or the sports industry would also be beneficial.If you're a great communicator who enjoys working with people and wants the opportunity to work across communications, engagement, events and membership, we'd love to hear from you.
#J-*****-Ljbffr