Hybrid role with autonomy and case ownershipMission-led work supporting older AustraliansPermanent or 6-month FTC options available
The prospect
Join a purpose-driven, values-led organisation in the aged care and community services space, supporting customers to get back on track with their accounts in a respectful, human way.
Due to growth, there are multiple Collections Officer opportunities available, including a permanent position and a 6-month fixed-term contract, ideal for someone who enjoys phone-based engagement, negotiation, and practical problem-solving.
What's in it for you:
Choice of a permanent role or a 6-month fixed-term contract (FTC)Permanent role includes a total package remuneration structureHybrid working arrangement with trust and autonomy around your workloadMeaningful work in a mission-led sector with genuine community impactClear success measures (contact activity, payment plan outcomes, case accuracy)Training and onboarding to get you confident with systems, processes, and structuresOpportunity to grow into broader responsibilities or more senior collections work over time
About the role:




Make consistent outbound calls to customers/representatives to discuss overdue accounts within community &aged; care sectors.Negotiate realistic payment plans and clearly document outcomes in the systemManage a debtor caseload with follow-up schedules, accuracy, and momentumPartner with internal teams to resolve disputes and validate chargesMaintain debtor files, notes, and reporting aligned to team procedures and KPIsPrepare for and attend local site visits to support engagement and resolutionSupport occasional interstate travel (around once or twice per year, ~3 days)Contribute to a steady, supportive team rhythm with check-ins and progress updates
About you:
Comfortable making high-volume outbound calls every day (phone-first role)Proven resilience and calm communication with upset or confrontational callersExperience in collections, contact centre, customer service, or similar phone-based rolesConfident negotiating and influencing to reach workable payment arrangementsEmpathetic, patient approach—able to balance outcomes with respect and careStrong admin accuracy with follow-ups, case notes, and process-led workCompetent with Microsoft 365 (especially Outlook and Excel) and quick to learn systemsAvailable for local site visits and occasional interstate travel as required
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📌 Collections Officer (Brisbane)
🏢 Talentpath Recruitment
📍 Brisbane