Customer Care and Support Officer - Government
Customer Care and Support Officer – Government SectorAPG Workforce is currently seeking 2 experienced Customer Care and Support Officers for an exciting opportunity within the Government Sector, based in Parramatta.This role is ideal for customer service professionals who thrive in quick-paced environments, possess excellent communication skills and are passionate about delivering exceptional customer experiences.
The Role
Location: Parramatta NSW
Start Date: 23 November ****
End Date: 31 December ****
Pay Rate: $43 per hour + Super
Hours: 8 hours per day, 40 hours per week
Work Arrangement: Hybrid – office attendance required Tuesdays and Thursdays
Positions Available: 2
Key Responsibilities
Deliver high-quality customer service and support to internal and external stakeholders.
Respond to customer enquiries professionally, accurately and within required timeframes.
Manage customer interactions across multiple communication channels.
Identify and elevate complex enquiries, ensuring appropriate follow-up and resolution.
Maintain accurate customer records and documentation within relevant systems.
Manage high volumes of enquiries while maintaining excellent service standards.




Work collaboratively with team members to achieve service delivery objectives.
Handle sensitive or complex customer matters with professionalism and discretion.
About You
To be successful in this role, you will demonstrate:
Previous experience in customer service, customer support or contact centre environments.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build positive stakeholder relationships.
Excellent organisational and time management skills.
High attention to detail and accuracy.
Experience using customer management systems and Microsoft Office applications.
Ability to manage competing priorities in a fast-paced environment.
Confidence handling complex or sensitive customer enquiries.
Ability to work both independently and as part of a team.
What's on Offer?
Competitive hourly rate of $43 per hour + Super.
Hybrid working arrangements with only two mandatory office days per week.
Convenient Parramatta CBD location.
Opportunity to gain valuable experience within the Government Sector.
Supportive and collaborative team environment.
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📌 Customer Care And Support Officer - Government (Sydney)
🏢 Apg Workforce
📍 Sydney