Ticketing and Membership Services Officer
Are you organised, customer-focused and interested in sport, live events or fan engagement?
Netball Queensland is looking for a casual Ticketing and Membership Services Officer to support the delivery of the Queensland Firebirds membership program and ticketing operations across Firebirds home games, Netball Queensland events and Nissan Arena.
Reporting to the Ticketing and Membership Lead, you will help provide a seamless experience for our members, fans and customers.
This includes responding to enquiries, processing memberships and payments, managing ticket requests and assisting with membership fulfilment and matchday preparations.
ABOUT THE ROLE
This is a casual role working approximately 15 hours per week.
We can offer flexibility in how those hours are worked across our core business hours, including the number of days worked and the span of hours each day.
Following an initial training period, the role can primarily be performed from home.
During the Firebirds season, we ask that you work from our Nissan Arena office every Monday or Tuesday, providing regular time to connect and collaborate with the Ticketing and Membership Lead.
Outside of this, we offer plenty of flexibility around how you structure your hours across our core business hours.
You will also need the flexibility to increase your hours during peak periods or to provide leave coverage.
WHAT YOU'LL BE DOING
Responding to membership and ticketing enquiries by phone and email
Helping members understand their membership options
Processing new and renewing memberships and associated payments
Supporting membership renewals, member acquisition and fulfilment activities
Maintaining accurate membership and customer information
Processing ticket allocations, offers and internal ticket requests
Resolving ticketing issues, including ticket movements and refunds
Supporting ticketing arrangements for Queensland Firebirds home games, Netball Queensland events and Nissan Arena




Providing membership customer service on Firebirds matchdays when required
ABOUT YOU
Have a strong customer service mindset and enjoy helping people
Are highly organised, accurate and comfortable managing competing priorities
Communicate confidently and professionally by phone and email
Can work independently and proactively while also collaborating effectively with others
Have experience using membership or ticketing systems
Are interested in sport, live events or the entertainment industry
Can adapt your availability during busy periods and provide additional support when needed
Previous ticketing experience, particularly allocating, moving or refunding tickets, will be highly regarded.
Experience using Ticketek systems would also be advantageous.
A current Blue Card is required before commencing employment with Netball Queensland.
WHO WE ARE
Netball Queensland is the peak state sporting organization responsible for the governance, development, promotion and administration of netball throughout Queensland.
Our purpose is to enrich lives through netball.
We are also home to the Queensland Firebirds, Queensland's premier netball team competing in Suncorp Super Netball, and we manage Nissan Arena, which hosts community sport, major events and competitions throughout the year.
WHAT WE OFFER
Genuine flexibility in how approximately 15 hours are worked each week
The ability to primarily work from home following the training period
Regular opportunities to connect and collaborate with the team at Nissan Arena
Modern office facilities at Nissan Arena
Onsite parking and access to public transport
Access to an Employee Assistance Program and onsite high-performance gym
Opportunities to attend events hosted at Nissan Arena
Sponsor and partner discounts
The opportunity to contribute to the Firebirds member and fan experience
Netball Queensland welcomes applications from people of all backgrounds and is committed to creating an inclusive workplace where everyone has the prospect to thrive and contribute.
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📌 Ticketing And Membership Services Officer (Brisbane)
🏢 Netball Queensland
📍 Brisbane