Spicers is a national Company with offices and warehouses in every state and territory in Australia.
We are a leading provider of products and services to the print, design and advertising industries.
Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.About the positionThe Trade Counter Sales position is the face of Spicers Yatala, responsible for delivering exceptional service to walk-in customers, managing customer pickups, supporting sales growth, and ensuring the branch operates efficiently.
The role combines trade counter sales, customer service, warehouse support, and proactive business development activities.Key ResponsibilitiesDeliver exceptional customer service at the trade counter, assisting with enquiries, orders, quotations, product recommendations, and issue resolution.Manage customer pickups and ensure orders are prepared accurately and efficiently.Identify opportunities to increase sales, re-engage inactive customers, conduct outbound customer calls, and generate leads for the sales team.Build and maintain strong relationships with customers and local trade partners.Branch & Warehouse SupportSupport daily branch operations, including stock management, warehouse activities, housekeeping, and maintaining a protected and professional environment.Assist with receiving, picking, packing, dispatch,



and stock control activities as required.Accurately process sales orders, maintain customer records, support branch reporting and administration, and assist with promotional activities.Work closely with customer service, sales, and warehouse teams to deliver a seamless customer experience.Skills & ExperienceExperience in trade counter, customer service, internal sales, or wholesale distributionConfident using ERP systems and Microsoft OfficeAbility to multitask in a fast-paced environmentStrong verbal and written communication skillsExperience within the print, packaging or a related trade environmentInternal sales or account management experienceWarehouse and inventory management exposureIdeal Candidate ProfileThe successful candidate will be:Customer focused and commercially mindedHappy to work across sales, service, and warehouse activitiesProactive in identifying sales opportunitiesComfortable dealing with tradespeople, printers, sign makers, and business customersSelf-motivated and capable of working independently in a smaller branch environmentPractical, hands-on, and willing to assist wherever requiredShortlisted candidates are required to attend a Drug & Alcohol and medical fitness assessment.Remuneration and BenefitsCompetitive hourly rateTraining and developmentCar parking providedExceptional company culture offering social, community and wellbeing programs
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📌 Trade Counter Sales (Gold Coast)
🏢 Spicers Australia
📍 Gold Coast