Customer Service SpecialistCustomer Service SpecialistJob DescriptionAbout the organisationThe organisation operates within the pharmaceutical sector, focusing on delivering quality healthcare products and services.About the roleThe Customer Service Specialist position is integral to maintaining high standards of customer service and operational efficiency.
You will manage customer inquiries, process orders, and coordinate communication across various departments to ensure seamless service delivery.Key responsibilitiesHandle incoming calls and emails from customers, processing orders and requests accuratelyMaintain customer service and logistics registers, ensuring timely updatesBuild customer loyalty through professional and courteous serviceCollaborate with internal teams, including sales and finance,



to address customer needsConduct shipping and invoicing tasks in the inventory management systemProvide administrative support and manage customer records effectivelyLiaise with external partners to track shipments and resolve issues.Skills & experienceProven experience in customer service and office administration, ideally in the healthcare or pharmaceutical sectorStrong communication skills, both written and verbal, with the ability to manage customer feedback and complaintsProficiency in Microsoft Office, particularly Excel, for reporting and data managementAbility to work independently and as part of a team, demonstrating a proactive approach to tasks.What's in it for youOpportunity to work in a reputable organisation with a focus on quality and customer satisfaction.
Engage in a collaborative work environment that values flexibility and team contribution.
Market-competitive salary reflecting your experience and skills.
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