Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally.
Please visit our website for more information about what we do at Technologies is an Equal Opportunity Employer and encourage applicants from all backgrounds and gender to apply, including, Aboriginal and Torres Strait Islander candidatesRoles and Responsibilities:Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)Understanding of Windows 7 & 10 operating systemAssisting with configuring/troubleshooting of Software and HardwareExperience working with ServiceNow to log, track, close ticketsExperience in resolving IT issues via phone/email/chatExcellent telephone etiquettes and customer serviceExcellent troubleshooting skillsKnowledge of Microsoft based operating systems with emphasis on Windows XExperience with using and troubleshooting Outlook within a network setting (permissions, calendar sharing, delegation,



Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets)Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.Basic understanding of PC hardware set-up and configuration.Should have good understanding of infrastructure management processes;Understanding of ITIL framework is needed.Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shiftsWillingness to work in 9 x 5 support environment including working on Weekends and Holidays.Excellent time management skills and ability to work under pressureContinuous commitment to professional developmentExperience in a similar role IT Service Desk experience 2+ Years
#J-*****-Ljbffr

📌 Service Desk Analyst (Victoria)
🏢 Axiom Technologies
📍 Victoria