The IT Support Technician is responsible for providing day-to-day technical support and assistance to employees across the business, ensuring the effective operation, maintenance and administration of the company's IT systems, hardware and software.The position will primarily focus on Level 1 / 2 support, troubleshooting technical issues, maintaining company devices, administering user accounts and assisting with the management of the organisation's IT infrastructure.The successful applicant will be a motivated and technically minded individual with a strong willingness to learn, develop their IT knowledge and provide reliable technical support to employees across both office and site-based operations.Key ResponsibilitiesRespond to and resolve helpdesk tickets and support requests via in-person, phone, and remoteDiagnose and document technical issues, solutions, and configurations in the knowledge baseSet up, configure, and maintain computers, printers, iPads,



and other peripheralsManage asset inventory and track equipment lifecycleInstall, update, and troubleshoot operating systems and applicationsManage and track software licensesDeploy and manage devices using MDM platforms (e.g. Microsoft Intune)Troubleshoot network issues including Wi-Fi, LAN, VPN, and remote access problemsMaintain accurate records of incidents, changes, and system configurationsLiaise with third-party vendors for hardware, software, and license procurementSkillsClear communication with non-technical usersProblem-solving and analytical thinkingTime management and ability to prioritise multiple requestsPatience and a solid customer service approachMicrosoft 365 and related cloud servicesActive Directory / Entra ID (user and group management)
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📌 It Support Technician (Sydney)
🏢 BKH Group
📍 Sydney