SA Aquatic and Leisure Centre, Oaklands Park SAAdelaide Aquatic Centre, North Adelaide SA
The Frontline Supervisor is responsible for the day-to-day management of the frontline team, ensuring smooth operations at reception, membership services, and customer interactions.
This role provides hands-on support to MSOs and CSOs, ensuring staff are delivering exceptional customer service and effectively handling enquiries, sales, and retention efforts.
Exceptional customer service.
With the ability to problem solve and communicate effectively with customers and team members.Strong sales and customer service background preferable in the fitness industry.Proficient computer skills - Microsoft Office - Outlook, Word, and Excel.Experience with handling cash, point of sale and EFTPOS transactions.Basic knowledge of CRM systems and customer management tools.Flexibility to pick up extra shifts as they arise when required.You must be reliable and able to work autonomously.Have a willingness to support others,



work cooperatively as part of a team and be adaptable.Ability to coach and mentor junior staff.Be self-motivated with excellent personal presentation and a positive and professional attitudePrevious experience working as a supervisor in a team workplace, fostering a positive & professional culture.Must have a pro-active attitudeAttention to detail and accurate data entry skillsMust be reliable, responsible & punctualWillingness to learn and ability to communicate effectivelyAbility to work in a diverse environmentWork well under pressure
Qualifications
Current National Police and Working with Children ChecksCurrent Provide First Aid and CPR CertificationOpportunities available to advance your careerAccess to all centre facilities as part of employmentAccess to employee Health & Wellness ProgramsEmployee discounts on productsEmployee Assistance Program offering counselling and support services.Complimentary annual flu shots.
YMCA Aquatic and Event Services Ltd are proud to be a **** Circle Back Initiative Employer, we commit to respond to every applicant.
Please Note: Interviews may commence before the closing date.
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📌 Frontline Supervisor (Adelaide)
🏢 YMCA Aquatic and Events Services
📍 Adelaide