Early Stage Collections SpecialistFast Thinking.
Bright Futures.OnDeck is one of Australia's leading online small business lenders, helping Australian businesses access finance quickly and confidently.We're growing our Collections team and looking for an Early Stage Collections Specialist who can combine outstanding communication skills with empathy, resilience and a strong results focus.This is a great opportunity for someone with experience in collections, customer service, sales or another phone based environment who wants to build their career in fintech.The RoleAt OnDeck, collections is about finding the right outcome for both the customer and the business.You'll work with small business customers in the early stages of arrears, having meaningful conversations to understand their circumstances, agree on practical next steps and help get their repayments back on track.You'll be responsible for:Managing inbound and outbound customer callsWorking across a portfolio of early-stage arrearsUnderstanding individual customer circumstances and identifying appropriate solutionsBuilding rapport while confidently navigating challenging conversationsWorking towards individual and team KPIsKeeping accurate customer records and following up on agreed actionsCollaborating with the wider Operations team to deliver strong customer and business outcomesWhat We're Looking ForYou don't necessarily need to come from fintech or lending.
We're looking for someone who brings the right communication skills, energy and mindset.You'll ideally have:Experience in collections, customer service, sales or a phone-based roleConfidence managing a high volume of customer conversationsStrong communication and rapport building skillsResilience and the ability to stay composed during difficult conversationsA results-focused mindset and confidence working towards KPIsStrong organisation and follow up skillsA collaborative approach and willingness to learnExperience using Salesforce or working within financial services is an advantage, but not essential.Why OnDeck?
You'll be joining a business that moves quickly, backs its people and genuinely enjoys working together.Hybrid working with one day from homeModern Sydney CBD officeTop 5 Employer recognition for five consecutive yearsRegular team events and wellbeing initiativesSupportive leaders and a collaborative team environmentOpportunities to develop your skills and build a career within fintechReady for Your Next Move?
If you're a confident communicator who enjoys working towards goals and wants to make a genuine difference for Australian small businesses, we'd love to hear from you.
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📌 Collections Specialist - Early To Mid Stage (Sydney)
🏢 OnDeck Australia
📍 Sydney