We're looking for a motivated and organised Desktop Account Manager to join our team at Flick Anticimex.This is a newly created role where you'll play an important part in supporting and growing our customer accounts.
Working closely with our Commercial Business Managers, Customer Development Managers and branch teams, you'll help manage smaller accounts, coordinate customer requests, identify growth opportunities and make sure nothing falls through the cracks.It's a great opportunity for someone who enjoys building customer relationships, staying organised and spotting opportunities, but prefers a desktop-based account management role rather than being out on the road.Desktop Account ManagerAbout the roleWe're looking for a motivated and organised Desktop Account Manager to join our team at Flick Anticimex.This is a newly created role where you'll play an important part in supporting and growing our customer accounts.
Working closely with our Commercial Business Managers, Customer Development Managers and branch teams, you'll help manage smaller accounts, coordinate customer requests, identify growth opportunities and make sure nothing falls through the cracks.It's a excellent opportunity for someone who enjoys building customer relationships, staying organised and spotting opportunities, but prefers a desktop-based account management role rather than being out on the road.What you'll be doingSupporting and managing day-to-day needs across smaller customer accountsBuilding strong relationships and providing a great experience for our customersIdentifying potential growth opportunities within existing accountsFollowing up customer requests and ensuring actions are completedCoordinating with Sales, Operations,



Customer Care and other internal teamsSupporting the transition of new customers from Sales into ongoing account managementKeeping customer, account and opportunity information accurate and up to dateTracking leads and opportunities and making sure they reach the right personHelping resolve account queries and escalating more complex matters when neededSupporting customer retention and helping us uncover opportunities to growAbout youYou'll be someone who is naturally organised, customer-focused and confident managing multiple priorities.Ideally, you'll bring:Experience in account management, customer service, sales support or a similar roleStrong communication and relationship-building skillsConfidence speaking with customers over the phone and emailExcellent organisation, administration and follow-up skillsA commercial mindset and the ability to recognise potential growth opportunitiesStrong attention to detail and accurate data entryConfidence working across different teams to get things doneThe ability to prioritise competing requests in a busy environmentA proactive attitude and willingness to take ownershipExperience using CRM or customer management systems is essentialWhy join Flick?
At Flick Anticimex, we've been protecting Australian homes and businesses for over 100 years, and our people are at the heart of what we do.You'll be joining a supportive team in a newly created role where you'll have the opportunity to make an impact, build strong customer relationships and contribute to the continued growth of the business.We're looking for someone who shares our values of Trust, Innovation and Passion and wants to be part of a team that works together to deliver great outcomes for our customers.
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📌 Desktop Account Manager (Newcastle)
🏢 Flick Anticimex
📍 Newcastle