Medical Administration Assistant - Home HealthLocation: Melbourne VIC or Sydney NSWMake a Real Difference in HealthcareAt Remedy Healthcare, part of Australian Unity, we're passionate about improving health outcomes and supporting people to remain well at home.
We're currently seeking a highly organised and customer-focused Medical Administration Assistant to join our Home Health team.
This is an exciting opportunity to be at the heart of our service delivery, supporting customers, hospitals, healthcare providers and funding partners through efficient referral management and exceptional customer service.
If you're detail-oriented, thrive in a fast-paced setting and enjoy helping people, we'd love to hear from you.About the RoleAs a Medical Administration Assistant, you'll play a critical role in ensuring customers are onboarded accurately and efficiently into Remedy Healthcare programs.
Working within our Client Connect and Central Access team, you'll manage referrals, respond to enquiries and coordinate key administrative processes that support positive customer experiences.Key responsibilities include:Managing and processing incoming referrals accurately and within service timeframesResponding to enquiries via phone, email, fax and webchatProviding clear information and guidance to customers, healthcare providers and other stakeholdersPrioritising referrals based on urgency and customer needsMaintaining accurate records and data entry across multiple systemsEnsuring compliance with privacy, confidentiality and healthcare administration requirementsCollaborating closely with Care Coordinators,



Clinical Leads and other internal teamsContributing to continuous improvement initiatives and team successAbout YouYou are an organised and proactive administrator who enjoys working in a customer-focused environment.
You have excellent attention to detail, can manage competing priorities and are committed to delivering a positive experience for every customer.To be successful, you will have:Previous administration, medical administration, healthcare administration or customer service experienceStrong data entry skills with a high level of accuracyExcellent verbal and written communication skillsProven ability to manage multiple tasks and priorities effectivelyExperience handling sensitive and confidential informationStrong problem-solving skills and a proactive approach to workIntermediate computer skills and confidence working across multiple systemsA genuine interest in healthcare and supporting customer wellbeingHighly regarded:Experience in healthcare, hospitals, private health insurance, aged care, allied health or community care settingsExperience managing referrals, intake processes or customer onboardingWhy Join Remedy Healthcare?
At Australian Unity, we're committed to helping our people thrive both personally and professionally.You'll enjoy:Hybrid working modelAdditional wellbeing and community leave days14‐week paid parental leave (equal for all parents)Employee Assistance ProgramFlare / Maxxia Rewards - discounted retail, travel, entertainmentDiscounts on Australian Unity products including Health, General Insurance and moreAccess to LinkedIn Learning and professional development programsFor further benefits visit: careers/cultureAustralian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people.
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📌 Medical Administration Assistant (Melbourne)
🏢 Australian Unity
📍 Melbourne