Senior Policy Officer SNSW Grade: 9/10Employment Type : Full time – OngoingLocation : Sydney McKell, with in-office and flexible work arrangements available aligned to the DCS workplace presence policy.About the roleService NSW is currently looking for a Senior Policy Officer to join their Emergency Management Advisory team.The Emergency Management Advisory team is responsible for influencing and providing advice on Service NSW emergency management initiatives and supporting the delivery of projects and programs that meet the needs of disaster impacted customers.Focus areasService NSW's role and functions in NSW emergency management arrangementsCompliance with disaster recovery funding arrangements and expenditure reporting, including preparing and submitting reports and claimsDevelopment, review and continuous improvement of policies and initiatives related to Service NSW's emergency management responsibilities.About the teamThe Emergency Management Advisory team sits within the Customer Care and Business Bureau (CCBB) division of Service NSW.
CCBB designs and delivers customer‐centric products and services to individuals and businesses across Recent South Wales, including in times of crisis or natural disaster.The Emergency Management Advisory team works collaboratively across all Service NSW divisions to deliver and support organisational objectives.ResponsibilitiesResearch, analyse and review complex policy issues, identifying emerging issues, developing evidence‐based options,



and recommended solutions to resolve problems and mitigate risksProvide expert policy advice and information to relevant stakeholders to facilitate the appropriate interpretation and implementation of policies and support Agency and/or Government policy initiativesBuild and maintain relationships with key stakeholders, facilitating their engagement in, and contribution to, the identification and development of policy solutions and to inform policy decision‐makingMonitor, evaluate and report on the development and/or implementation of policies to identify issues and ensure the achievement of desired outcomesMentor and guide policy officers and support staff, ensuring compliance with governance and quality requirements, to successfully deliver policy priorities and initiativesPrepare correspondence, written reports, publications, and briefs, that are informative and aligned with agency requirements, to respond to Agency and/or Government requestsProvide support and coordination of the Branch's communications, human resources and procurement activity, including record maintenance and governanceTo be successful in this role you will demonstrateThe ability to develop and deliver strategic advice quickly and confidentlyStrong written and verbal communication skills, with high attention to detailStrong analysis and problem‐solving skillsThe ability to collaborate effectively across different teams and stakeholders, both internal and external,



to deliver outcomesA good awareness of financial reporting and related policy matters or the ability to develop this awareness quicklyExisting experience with disaster recovery funding arrangements and reporting and/or emergency management will be highly regarded, but not essential.Essential requirements: Willingness to provide support as required, typically on short notice, during disasters, emergencies or other critical events requiring support by Service NSW.
Note: references to 'Disaster Preparation & Recovery' in the essential criteria apply to this role.Salary and benefitsSalary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation.For enquiries relating to recruitment please contact Lauren Alcorn via .
Closing DateMonday 9th November at 11:59pmA career at the Department of Customer ServiceWe are focused on delivering excellent customer service, digital transformation, and regulatory reform.
Come join us and influence the future of our great state.Belong in our diverse & inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
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📌 Senior Policy Officer, Emergency Management Advisory (Sydney)
🏢 Service NSW
📍 Sydney