Select how often (in days) to receive an alert:We're looking for a highly capable IT Controls Demand & Projects Lead to join our growing Group IT team and play a pivotal role in shaping how demand, governance and project intake are managed across the business.This is an opportunity for someone who thrives in environments where processes are still evolving and enjoys bringing structure, clarity and continuous improvement to complex ways of working.
You'll partner with stakeholders across IT, PMO, Architecture, Security and the wider business to ensure demand is assessed, prioritised, governed and transitioned effectively into delivery.This is not a role for someone who needs everything clearly defined.
We're looking for a confident operator who can navigate ambiguity, make sound decisions, influence stakeholders and help mature a growing function.While your initial focus will be on our Demand and Project Reporting functions you will broaden your scope to support across all IT Controls functions including squad work management, contract & vendor management and audit.What You'll Be DoingOwn and manage demand from intake through to governance approval and transition into delivery teamsPartner with stakeholders to clarify requirements, challenge thinking and guide initiatives through the appropriate governance pathwaysMake confident decisions regarding demand routing, readiness, prioritisation and progressionFacilitate engagement between business stakeholders, project teams, architecture, security and delivery squadsDrive continuous improvement across demand management, governance and project processesIdentify bottlenecks, inefficiencies and control gaps, then implement practical solutionsDevelop and maintain process improvements, governance frameworks, reporting and documentationBuild capability across the business by coaching stakeholders and promoting best practice ways of workingLeverage ServiceNow SPM and supporting tools to improve transparency,



data quality and decision makingSupport the ongoing maturity and growth of the IT Controls functionWhat You'll BringProven experience in demand management, project governance, PMO, portfolio management, business analysis or a similar environmentExceptional stakeholder management skills, with the ability to influence and build credibility across all levels of the organisationStrong judgement and the confidence to make decisions when information is incomplete or situations are ambiguousExcellent communication skills, with the ability to simplify complex concepts and tailor messages to different audiencesDemonstrated experience identifying, streamlining and improving processes and ways of workingA continuous improvement mindset and passion for creating scalable, efficient solutionsStrong analytical and problem-solving capabilityExperience working within large, complex organisations where competing priorities must be managed effectivelyExperience with ServiceNow SPM or comparable portfolio management platforms will be highly regardedFMCG, retail, wholesale or supply chain industry experience is highly desirableExperience helping build capability and maturity within a growing or transforming function will be highly valuedWhy Join MetcashWe're proud to offer a workplace that supports your wellbeing, growth and success:Extra Leave: Enjoy a 5th week of annual leave, 2 wellbeing days and 1 volunteer day annuallyCareer Growth: Access learning, development and career progression opportunitiesParental Leave: 12 weeks of gender-neutral paid parental leave for primary carersInclusive Culture: Proud Bronze Employer for LGBTQ InclusionWellbeing: Gold accreditation by Mental Health AustraliaFlexibility: FlexReady accredited workplaceTeam Member Benefits: Exclusive discounts through the Our Local appThis is an exciting opportunity to join a team during a significant growth phase and help shape the future of how demand and project governance operates across Metcash.If you're someone who enjoys creating order from complexity, influencing outcomes, driving process improvement and making confident decisions in a quick-moving environment, we'd love to hear from you.
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📌 Demand & Projects Lead (Sydney)
🏢 Metcash
📍 Sydney