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"Administrator, Melbourne"Refine searchCommunications and Engagement Lead - South Bank, QLDJob no: ******Brand: Product and TechnologyWork type: Full timeLocation: QueenslandCategories: Marketing and CommunicationAbout the OpportunityJoin Flight Centre Travel Group as a Communications & Engagement Lead and play a pivotal role in shaping how people across the Agentic Accelerator and Digital Commerce divisions connect, engage and build capability.Supporting approximately 280 team members, you will be at the centre of major transformation initiatives, particularly AI capability uplift and adoption.This role combines strategic communications, employee engagement, change support, executive communications and event leadership to help drive meaningful business outcomes.You'll partner closely with leaders, product teams, engineers, data specialists and external partners to create impactful communication experiences across the business.What you will do:Support the AI Transformation Lead and Change Manager in delivering AI transformation and capability uplift initiativesProduce and manage the AI Interview Series across email, Workvivo and the AI Learning HubLead AI awareness and engagement activities in partnership with organisations including Anthropic, OpenAI and MiroDevelop and execute internal communications strategies and plans for the divisionManage and optimise communication channels including email, Workvivo, SharePoint, Microsoft Teams, Slack, digital signage and the AI Learning HubCreate engaging content, communication toolkits, frameworks and templates that support consistent messagingDeliver newsletters, internal campaigns and awareness initiatives that drive engagement and understandingDevelop and execute internal go-to-market communication plans for product launches, system rollouts and AI initiativesLead communications during business-critical incidents and system outages, including stakeholder updates,



escalation support and response protocolsSupport divisional leadership through executive communications, stakeholder engagement, planning events and strategic initiativesPlan and deliver recognition programs, conferences, team celebrations and partner eventsWhat you will need:5+ years' experience in internal communications, employee engagement or a related fieldExperience communicating technology, digital transformation or AI-enabled programs to non-technical audiencesProven experience writing executive communications and board-level reportingStrong stakeholder management experience working with senior leaders across multiple brands or business unitsExperience managing digital communication platforms such as Workvivo, Microsoft 365, SharePoint, Slack, HubSpot and SalesforceDemonstrated event, recognition and community management experience.Strong writing, editing and storytelling skillsExperience in incident or crisis communicationsHigh emotional intelligence with the ability to influence and engage diverse audiencesAbility to work autonomously while building solid relationships across all levels of the organisationTertiary qualification in Communications, Marketing, Business or a related disciplineTravel industry experience and knowledge of Leisure brands will be highly regardedWhat you will enjoy:Culture: you will be employed by an inclusive company that offers a team culture like no other -Flight Centre is proud to be a certifiedGreat Place To Work® Australia Recent Zealand Pty LtdOur People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply,



including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran statusDevelopment:Individualised Learning & Development pathway optionsAccess to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languagesExclusive Staff Discounts:Accessible via our employee-only portal with 350+ of Australia's leading retailers,health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts:Including family and friends - flights, hotels, tours, cruises, travel insurance and moreBrightness of Future:Career opportunities in a network of brands and businesses across theglobe -we promote from withinCorporate Health Discounts:Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and EOT facilitiesMental Health:Support and Employee Assistance Program for staff and familySocial: Embrace the famous Flight Centre culture at our Reward & Recognition events throughout the year including our most popular events on the calendar - the Global Gathering (Bangkok '26, Sydney '27) and EOFY CelebrationGiving Back:Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability:The protection of our environment is essential to the future of tourism so as a leading travel group, we have made efforts to create positive outcomes for destinations, communities, and wildlife tooPlease Note: applications can only be considered by candidates who are based in Australia and have the right to work without restriction or requiring visa sponsorship.
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📌 Communications And Engagement Lead - South Bank, Qld (Brisbane)
🏢 Flight Centre Travel Group
📍 Brisbane