Service & Maintenance (Core)Diagnose mechanical and/or electrical faults using appropriate tools and testing methodsCarry out service, repair and maintenance works across vacuum packaging systems and associated equipmentRepair and replace components including motors, gearboxes, bearings, seals, shafts and conveyorEnsure equipment is returned to service safely, efficiently and to a high standardIdentify and implement safe, practical fixes to equipment issuesInstallation & Commissioning (Core)Install machinery and equipment onsite and in workshop environmentsCommission equipment and ensure correct operationProvide basic operational training to end users and customersCustomer & Communication (Core)Communicate clearly with customers regarding job progress and outcomesRepresent the business professionally onsiteManage customer expectations and elevate issues where requiredOperations & Job Management (Core) Organise jobs effectively to meet timelines and service expectationsEnsure appropriate tools, parts and preparation for each job Maintain parts stock control within service vehicle Complete accurate reporting, documentation and service recordsSafety & Compliance (Core)Follow all safe work practices including JSA, Take 5 and SWMS requirements Maintain thorough and accurate safety documentationWork within food-safe environments and adhere to hygiene standardsEnsure all work is carried out safely and in compliance with relevant standardsMechanical (Core for Mechanical Bias / Support for Electrical Bias)Perform mechanical fault finding, repair and maintenance works Undertake installation and replacement of mechanical components Use workshop tools, power tools and fixed plant safelyElectrical (Core for Licenced Electrical Technicians / Developing for Others)Perform electrical testing, fault finding and diagnostics (where licenced) Carry out electrical installations and modifications in line with licensing and compliance requirements.
Take responsibility for electrical safety and compliance on jobs where electrical work is performed (where licenced) Support electrical work and build capability over time (non-licenced technicians)Workshop & Fabrication (Secondary / If experienced)Undertake fabrication and modification of mechanical parts Complete stainless steel and mild steel welding Perform machining tasks including milling and turningLogistics & Support (Secondary)Forklift operation (if licenced) Receive, dispatch, palletise and secure goods for freightEducation, Licences and QualificationsEssentialCurrent, unrestricted QLD driver's licence Relevant mechanical trade qualification (Mechanical or Electrical - Cert III or higher) Must be eligible to work in Australia with unrestricted work rightsAdditional (Role Dependent)Electrical licence (required to perform electrical work and take responsibility for electrical compliance)DesirableForklift licence Welding and fabrication experience Machining experience (milling, turning)Professional ExperienceExperience servicing and repairing industrial machinery or similar equipment Experience in mechanical fault finding and repair Exposure to working in workshop and/or field service environments Experience working in customer facing service rolesSkills and KnowledgeEssentialStrong mechanical fault-finding and repair capability (mechanical and/or electrical) Ability to problem solve and implement safe, practical fixes Proficient in using workshop tools (hand and power tools) Clear communication and documentation skills Strong organisation and time management High attention to detail and quality of work Physically capable of working in demanding environments and confined spaces Professional presentation and strong work ethic Solid customer service mindsetDesirable / DevelopingCross skilling across mechanical and electrical disciplines Sound understanding of AC motor operation and associated components Exposure to vacuum systems Fabrication, welding or machining capabilityAnnual Salary of $110,000 to $120,000 plus super
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