Oversee the queries/complaints raised by Buyers relating to IAA Auctioned stockSupport the business and the buyers with timely and fair resolution of complex buyer queries/complaints relating to assets soldIn conjunction with the senior leadership team develop consistent application of compensation for fairness for all buyersContinuous improvement to existing arbitration process and maintain appropriate recordsResolve escalated and challenging buyer questions, complaints, and requestsTo create an environment which reflects the company philosophy of exceptional customer service by monitoring and managing service levelsActing as a role model for all team members by always employing superior customer serviceEnsures team is knowledgeable and skilled with RB Global computer systems,
customer registration and payment requirementsSupporting collection of Accounts Receivables in a timely manner and banking duties particularly in relation to refunds/creditsAct as a liaison with all levels of the organization to ensure accurate reporting of informationBuild and maintain solid relationships with customers, financial institutions, local taxation offices, motor vehicle branches to obtain information or solve problemsFollowing up on all customer inquiriesEscalate problems or issues to senior managementPerform other duties as assigned
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