Level 2 IT Support Engineer (MSP | Hybrid | Northern Beaches)Join a supportive MSP environment with real career progression into systems and project work—without unrealistic expectations or burnout.This role blends service desk and onsite support across a diverse client base, working in modern Microsoft centric environments.
It's ideal for an engineer who enjoys hands on troubleshooting and wants a clear pathway toward more advanced systems or project work, without being overloaded or under supported.You'll work independently within scope, with structured escalation and support from senior engineers when required.Key ResponsibilitiesDeliver Level 2 technical support (remote and onsite)Troubleshoot hardware, software, and network connectivity issuesDiagnose LAN, WLAN, and VPN related issues, including connectivity, performance, and access faultsDeploy and support desktops, laptops, and mobile devicesAdminister Microsoft 365 (users, mail, Teams, SharePoint)Support Azure environments at an operational levelAssist with server and network troubleshooting under guidanceEscalate complex or infrastructure level issues appropriatelyMaintain transparent ticket updates and documentationParticipate in service desk and onsite rotations as requiredProject ExposureAssist with customer projects (migrations, upgrades, rollouts)Work alongside senior engineers on cloud and infrastructure initiativesBuild systems, networking,



and project skills over time in a supported environmentWhat We're Looking ForRequired4–6 years' experience in a Level 2 or similar IT support roleMSP or multiclient environment experience (highly regarded)Experience with:Microsoft 365 administrationActive Directory, DNS, DHCP, Group PolicySolid network fault diagnosis skills (switching, WiFi, VLAN awareness, VPN connectivity)Experience with ticketing and RMM toolsAble to support a mixed workload and self-prioritise effectivelyStrong communication and customer service skillsAustralian working rights and a valid driver's licencePreferredLives within reasonable commuting distance of the Frenchs Forest officeExposure to Azure, virtualisation (HyperV / VMware), or backup solutionsMicrosoft, Azure, or AWS certificationsmacOS and/or Linux exposureInterest in progressing toward systems or project rolesWhat This Role Is NotWhat's On OfferHybrid working environmentExposure to wide-ranging clients and technologiesStrong senior engineering mentoringWorking with Automation productsTraining and certification opportunitiesWorking with friendly customersClear career progression pathwaysSupportive, professional team cultureIf you're a strong Level 2 engineer with solid troubleshooting and network diagnosis skills, and you're located near the Northern Beaches, we'd love to hear from you.
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📌 Level 2 It Support Engineer (Sydney)
🏢 Techstream Solutions
📍 Sydney