Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment.
Our team values collaboration and enjoys working together to create a positive experience for every patient.
We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.About UsClear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment.
Our team values collaboration and enjoys working together to create a positive experience for every patient.
We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.About the RoleCombining patient care, effective communication and treatment coordination, you will work closely with our clinicians to guide patients through their orthodontic journey, helping them understand their recommended treatment options and feel confident in their decisions.Key responsibilities:Welcoming and guiding new patients through the consultation and treatment planning processSupporting our clinicians in explaining recommended treatment plans, options and associated costsHelping patients understand their options to make informed decisions about their treatmentBuilding strong patient relationships through ongoing communication,
follow-ups and customer careCoordinating treatment acceptance and follow-up processes to support practice targetsTaking patient records, including clinical photos and scansPreparing treatment plans and maintaining accurate clinical recordsManaging patient enquiries and ensuring timely follow-up throughout the decision-making processWorking collaboratively with the clinicians and wider team to deliver positive patient experiencesAbout youTo be successful in this role, you will have:Proven customer service experience with a focus on communication and building relationshipsExcellent verbal communication, telephone manner and presentation skills, with the confidence to communicate professionally with patientsStrong organisational and time management skills, with the ability to coordinate appointments and follow-upsDemonstrated experience with working in teams to deliver business outcomesMotivated self-starter with the ability to work autonomously and comfortable being measured by KPIsExperience liaising and building professional relationships with general dental practitioners, specialist clinics and other healthcare providers(desirable)Orthodontic &/or Dental experience (highly advantageous)What We OfferCompetitive remuneration based on experienceIncentive bonus on completion of probation periodOngoing training and professional developmentA supportive and positive team cultureCareer growth opportunities within a growing practiceThe opportunity to make a genuine difference in patients' lives every dayWhy You'll Love Working With UsAt Explicit Orthodontics, we value reliability, teamwork, accountability and a positive attitude.
We are looking for someone who genuinely enjoys helping people, thrives in a busy environment, and understands that the little details matter when delivering an exceptional patient experience.
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