Business Services Centre Customer ServiceOfficerCasualposition| Experience work/life balanceBox Hill, Maroondah and Angliss Hospitals | Opportunity to work across sitesEastern HealthEastern Health is one of Melbourne's largest public health services.
We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.Our Employee Value Proposition is"Being a part of Eastern Health means belonging to a welcoming team of healthcare experts".
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER.
Bolder than a vision for the future, our promise calls us to action.
We know that working together is the only way we can achieve what is necessary for a healthier future.About the roleAn opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Maroondah and Angliss Hospital sites.
This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders,as well assupporting emergency code procedures.
The team plays a critical role inmaintaininga warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providinghelpdesk support.You'llbe part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults,



and performing a range of administrative duties.This casual position will provide coverage for both planned and unplanned leave across Box Hill and Maroondah Hospitals.
The Business Service Centre operates 24 hours a day, so the successful applicant must be available to work all shift times including overnight shifts as required.About youTo be successful in this role you willpossess:The ability to work collaboratively within a diverse teamStrong computer and administrative skillsA proactive attitude and willingness to learnExcellent communication andorganisationalskillsA reliable work ethic andhigh levelof professionalismAn interest in healthcare — previous experience in a health environment is desirable but not essentialHealthcare workers are strongly recommended to follow COVID vaccination recommendations provided in theWhat we offerEastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and Shadowing programAccess to discovery days across our 50 sitesStudy and professional development leaveFriendly & supportive teamsCommitment to Diversity, Equity and InclusionFitness Passport for work-life balanceEmployee Assistance program accessible for you and your loved onesFlexible working hours and excellent entitlementsSalary packaging options and an employee benefits schemeAccess to Private Health Insurance offersDigital upskilling, such as excel and Power-Bi trainingCafes at all of our HospitalsNext StepsApply online if you feel we are a good match, you have the skills and qualities to make a difference,



and are eligible to work in Australia.We review all applications when we receive them, and we notify unsuccessful candidates.If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.Good to know:We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.As a child-protected organisation, we ensure child safety and wellbeing is embedded in our everyday culture.Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.Advertising may end before the closing date.We do not accept recruitment agency applicationIf you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.Please click here for the position description linkContact Person:Jacinta McNayContact Number: *********Contact Email: ****** Posting End Date: 23/10/2026Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on ************** (Option 1) | Medical Workforce Unit on **************.
(TA for Non Medical roles, MWU for Medical roles)Click Here for the Candidate Guide also for help in our recruitment process!
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📌 Casual 24/7 Hospital Reception & Helpdesk Officer (Melbourne)
🏢 Eastern Health
📍 Melbourne