About the RoleAs a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers.
Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships.As a CSM, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognise the benefits of NinjaOne's Solutions while growing and maximising profit for the company.Location - Sydney, NSW (North Sydney) - Hybrid, in office on Monday, Wednesday, and Friday plus additional days as requiredWhat You'll be DoingYou will be responsible for growing your individual book of business within your portfolio of existing accountsProactively engage and reach out to your accounts on a regular basis As the "single point of contact" for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunitiesCommunicate with customers and react to client requirements quickly and efficiently Analyse and understand the customer needs to present a solution that meets the customer requirements Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunitiesResearch and document relevant contact information for existing leads in SalesforceUtilise Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the prospect is communicated appropriately Maintain knowledge of market conditions and competitive activitiesOther duties as neededAbout YouYou have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence,



and overcome objectionsAs customer advocate and product expert you excel at influencing and inspiring customersPolished verbal and written communication skillsResilient and calm, you can guide customers through issues and escalationsYou have a proven track record in achieving and maintaining sales targetsYou have knowledge in IT systems or have worked closely with IT stakeholders.Bachelor's degree (preferred)As an experienced Account Manager, you enjoy "owning" a portfolio of accounts and guiding them through the customer journeyAbout UsNinjaOne unifies IT to simplify work for more than 40,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend.
By automating IT and managing all endpoints, organisations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You'll LoveWe are a collaborative, kind, and curious communityWe prioritise your work/life balance offering a hybrid work environment and free in-office lunches throughout the weekWe reward your work with opportunity for growth and advancementGrow personally and together with one of the fastest growing companies globallyDevelop your skills through our renowned training platformReceive competitive compensationCollaborate with an amazing international workforceAdditional InformationApplicants must hold valid working rights in Australia at the time of application.
We are unable to provide visa sponsorship for this role.We are an equal opportunity employer in accordance with Australia's Fair Work Act **** and the Australian Human Rights Commission Act **** (including the Age Discrimination Act ****, Disability Discrimination Act ****, Racial Discrimination Act ****, and Sex Discrimination Act ****).
All applicants will receive fair consideration for employment regardless of nationality, gender, age, disability, or background.
We are committed to fostering an inclusive and respectful workplace for all employees.
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📌 Hybrid Customer Success Manager — Grow & Cross-Sell Accounts (Sydney)
🏢 NinjaOne
📍 Sydney