Opera Apartments is a well-established residential and accommodation building located in central South Brisbane.
Our onsite management team manages both short-term and long-term accommodation, providing professional and personalised service to our guests and residents.We are seeking a friendly, organised and motivated Front Desk Receptionist to join our onsite team.
This is a customer-focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.Opera Apartments is a well-established residential and accommodation building located in central South Brisbane.
Our onsite management team manages both short-term and long-term accommodation, providing professional and personalised service to our guests and residents.We are seeking a friendly, organised and motivated Front Desk Receptionist to join our onsite team.
This is a customer-focused role suited to someone who enjoys working with people, has excellent attention to detail and can confidently manage a busy front desk environment.About the RoleAs the first point of contact for our guests, you will play an important role in creating a welcoming and positive experience from arrival through to departure.
You will also work closely with our housekeeping, maintenance and property management teams to ensure the smooth day-to-day operation of the building.Key ResponsibilitiesWelcome and greet guests in a warm, professional and friendly mannerManage guest check-ins and check-outs,



including providing keys/access information and explaining apartment and building facilitiesPrepare and review daily arrivals and departuresRespond to guest enquiries in person, by phone and via emailAssist guests with requests, questions and local informationLiaise closely with the housekeeping team to coordinate apartment cleaning and readiness for incoming guestsLiaise with the maintenance team regarding maintenance requests, apartment issues and urgent repairsMonitor apartment availability and ensure rooms are ready for arrivalAssist with booking enquiries, reservations, amendments and cancellationsIdentify opportunities to maximise bookings, occupancy and revenueMaintain accurate guest and booking recordsFollow up outstanding payments and booking requirements where requiredHandle guest concerns and complaints professionally and promptlyAssist with general reception, administration and office dutiesMaintain a clean, organised and professional reception areaFollow building procedures, security requirements and company policiesWork collaboratively with the onsite management team to ensure a high standard of guest serviceAbout YouWe are looking for someone who is:Friendly,



approachable and genuinely enjoys helping peopleConfident and skilled when dealing with guestsWell organised with excellent attention to detailReliable, punctual and able to work independentlyAble to multitask and remain calm in a busy environmentA good communicator with strong English communication skillsComfortable using computers, booking systems and emailProactive and willing to take initiativeSales and service focused, with an interest in maximising bookings and occupancyExperiencePrevious hotel, accommodation or front desk experience is preferred, particularly experience with guest check-in/check-out, reservations or hotel/property management systems.However, we are also happy to consider candidates with strong customer service, hospitality, administration or reception experience who are enthusiastic and willing to learn.Experience with property management, hotel reservation or channel management systems will be highly regarded.What We OfferJoin an established onsite management teamA varied role combining reception, guest service and accommodation operationsOpportunity to develop skills across hospitality, property management and accommodationSupportive and professional working environmentOpportunity for career development within the onsite management teamIf you are friendly, organised and enjoy creating a great experience for guests, we would love to hear from you.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Guest Experience Front Desk Agent (Brisbane)
🏢 Opera Apartments
📍 Brisbane