The Coles Group is seeking a CX Strategy Lead to shape the Customer Experience strategy and drive value across the organisation.
You will translate insights into strategic options and coordinate with senior leaders to inform investment and delivery plans.You'll partner with General Managers and cross‐functional teams, establishing transparent governance, performance metrics and executive narratives to guide change and transform customer experiences across channels.
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📌 Cx Strategy Lead — Hybrid, High-Impact Leadership (Melbourne)
🏢 The Coles Group
📍 Melbourne
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