Anna Thomas is a premium luxury brand in Australian women's fashion, with a distinctive European influence.Its signature characteristics are:European fabrics: Exclusive textiles sourced from Italy and other leading European mills.Tailoring: Beautifully structured garments, considered fit and attention to detail.Timeless style: Classic pieces with contemporary design elements.Colour and print: Distinctive seasonal collections.Customer: Confident, professional women who appreciate quality, individuality and understated luxury.About the roleThe National Retail Manager is responsible for leading, developing and driving the commercial performance of a portfolio of 10 retail stores between Victoria, NSW, WA and the ACT.
The role is accountable for building high-performing teams, recruiting and retaining exceptional talent, developing Store Managers and driving sustainable sales growth through outstanding customer service.
The successful candidate will lead from the front, creating a high-performance culture where customer experience, team engagement, accountability and commercial results are central to everyday operations.Key responsibilitiesTake ownership of the Sales outcomes across 10 'bricks and mortar' stores and develop and implement strategies to achieve and exceed sales budgetsDrive sales growth via our renowned exceptional customer engagement and service, and monitor key performance indicators including sales, conversion rates,



average transaction value and units per transactionIdentify opportunities to improve store profitability and productivity and hold Store Managers accountable for sales performance and business resultsLead recruitment and selection of high-quality retail talent across all locations and ensure each store is appropriately staffed with capable, customer-focused employeesDevelop, coach and mentor Store Managers and their teams, and build a strong leadership pipeline and succession planDrive employee engagement, retention and performance, and address underperformance with improvement plans where requiredEstablish and maintain exceptional customer service standards across all 10 stores and build a customer-first culture where service excellence drives salesCoach teams to deliver personalised, engaging and professional customer experiences and monitor customer feedback, complaints and satisfactionConduct regular store visits and performance reviews, and ensure stores maintain high standards of presentation, merchandising and visual standardsDevelop seasonal business plans with each manager for each store, establish clear sales targets and performance expectations, and provide regular performance reporting to senior managementAbout youExperience with premium fashion, and their clientele.Proven experience in multi-site retail managementDemonstrated ability to lead multiple stores and high-performing teamsStrong commercial understanding and financial accountabilityProven success in recruiting, developing and retaining staffExceptional leadership, coaching and communication skillsA passion for customer service and sales excellenceStrong analytical skills and KPI managementAbility to motivate teams, influence performance and deliver resultsAn attractive remuneration package including perks, commensurate with experience and capability.
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📌 National Retail Manager (Melbourne)
🏢 Annathomas.Com
📍 Melbourne