At Linear, we're building the product development system for teams and agents.
AI is fundamentally changing how software gets built, and we're shaping the tools this new era requires.Founded in ****, Linear has become the platform of choice for more than 50,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products.
Today, our team is distributed across North America, Europe, and Australia, and we're continuing to grow internationally.
What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.We're looking for a Customer Success Manager to help manage relationships with Linear's top customers in the APAC region.
As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices.
You will champion our customers' needs and ensure they realize the full value of Linear across their organization.
Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.Location & work modeWhile Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.What you'll doDevelop and maintain strong relationships with key stakeholders at Linear's largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedbackBecome a product expert and help customers use Linear to drive business outcomesDrive customer onboarding and training on Linear's features and best practices; continually strive to expand the usage and adoption of Linear within accountsBe the voice of the customer; advocate for customer needs internally, collaborating with product, sales,



and support teams to address challenges and drive enhancements in the productWhat we're looking for5+ years relevant work experience in a technical customer-facing roleSaaS and start up experience a must; comfortable working and adapting in a rapid paced and flexible environmentStrong organizational and time management skills with the ability to handle multiple tasks and prioritize effectivelyExcellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectivelyPrevious experience working with product + engineering teams and/or developer tools is preferredWhat we offerWe're a small, focused team that cares deeply about the quality of our work and the people we do it with.
Here's what you can expect:Competitive salary and equityEmployee-friendly equity terms including early exercise in the US and extended exercise windowsDaily meal and coffee stipend on every workdayPaid co-working space or deskHealth coverage (based on country requirements)5 weeks paid vacation, plus local statutory holidays4 months paid parental leavePaid month off after 4 years & every 2 years thereafterRegular team events and off-sitesLearn how we think and workRead Me a story about our missionHow we work: Designing remote work at LinearWhy and how we do work trials Linear blog postHow we use AI in design feature of Linear's design teamScaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's **** offsiteA video series: Conversations on QualityOur recent tender offer: Sharing Linear's growth with the people building itLinear is an equal opportunity employer.
We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers.
We never ask candidates for payment or financial information.
Suspicious messages can be reported to .
#J-*****-Ljbffr

📌 Customer Success Manager, Apac (Victoria)
🏢 Linear
📍 Victoria