Customer Care Specialist - Home and Community ServicesLocation: Hunters HillContract type: PermanentPosition: Full TimePay rate: $42 per hour + superannuationUp to $18,550 tax free with Not‐for‐profit salary packagingJob Description:Responding to client, community worker, and staff enquiries via phone, email, and digital channels.Providing first‐contact resolution for enquiries, feedback, and complaints, escalating when required.Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.Assisting with incident management, login issues, and service delivery support.Accurately documenting all customer interactions and maintaining client records.Ensuring compliance with Aged Care Quality Standards,
Support at Home requirements, and organisational policies.Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.Competitive salaryNot‐for‐profit tax advantages so you pay less taxFitness Passport discounted gym benefitsPaid Parental leaveLong Service leave after 5 yearsA values‐based organisation that welcomes applicants from all faiths and backgroundsChoose Catholic Healthcare where you can make a positive impact and be well rewarded.
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