We Put the World on VacationTravel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work compelling and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Guest Service GeneralistPOSITION REPORTS TO:Resort ManagerPOSITIONS REPORTING TO THIS POSITION:NilKEY RELATIONSHIPS:Food & Beverage Manager Maintenance Manager Housekeeping ManagerPRIMARY OBJECTIVES:At Travel + Leisure our vision is to put the World on Vacation.
In your position as the Guest Service Generalist you will be responsible for supporting all resort departments, providing an exceptional customer experience.Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognise as important, meaningful and right:Hospitality – treating everyone like family Engagement – delivering our promise Accountability – owning our impactRespect – considering others in every interactionTeamwork – succeeding togetherPRINCIPAL RESPONSIBILITIES: (Include but not limited to:)Food & Beverage Attendant/Kitchenhand Responsibilities:Provide effective, efficient and professional food and beverage serviceEnsure all equipment is well maintained and stored appropriatelyRegularly review operating systems to ensure optimal efficiencies are achievedMaintain all stock levels daily, including ordering and rotatingEnsure that all necessary food prep and required items are adequately available each dayPrepare, produce and present all foods in accordance with identified Food Hygiene and Health & Safety standards.Ensure Food Safety guidelines are followed at all times, ensuring all food temperatures are correct, and food prep is labeled with date preparedLiaise with your manager regarding any faults, discrepancies,



issues or complaints that ariseGuest Service Agent Responsibilities:Perform all duties of the front desk, including greeting owners and guests, registration, communications system monitoring, dispensing information and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone dutiesPossess a thorough knowledge of the operation of all administration equipment eg.
Email, basic word & excel documentation, PABX, RMS, Credit Card settlement machines, facsimile, etc.Be confident in advising guests on the local area and what it can provide for hotel guests eg.
events, restaurants, stores, public transport, etc.Have thorough knowledge of Club Wyndham South Pacific memberships and their guidelinesBe fully conversant with rates, room configurations, room availability and resort facilitiesIncrease room sales for walk -in and non owner market, increase revenue streams for incidentals, up sell tours and promotionsEnsure Resort security procedures are always adhered toRoom Attendant Responsibilities:Clean rooms as assigned to a high standard completed within allotted timeframe.Maintain pantry in a clean and orderly condition.
Keep pantries stocked with supplies as instructedCheck all items not removed from apartment at each turn are in good condition and clean, e.g. bedspreads, blankets and mattress protectors.Ensure that the rooms are equipped with the necessary facilities, i.e. crockery, linen, information leaflets,



etc by replenishing these daily or as required by guestCheck all soft furnishings in guest rooms for stains or damageEnsure corridors and service areas are clean at all timesEmpty vacuums and report any maintenance requiredKEY POSITION CRITERIA:Maintain exemplary grooming including fresh, ironed uniforms, wearing of name badge and ensure that personal hygiene standards are maintained at all timesParticipate in ongoing training and coaching to assure that high standards of hospitality are maintained at all timesPerform other duties as reasonably requested within your skill and capacity as directed by your managerAnticipate owner and guest needs and work proactively to meet and exceed expectationsEmployees must ensure they comply with T+L's OH&S; Policy, procedures and any reasonable instruction given by T+LEmployees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safetyDisplay innovation through inspiring, creating and improving processes and productsShow integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promiseDisplay leadership values by ensuring effective communication and respecting your peers and managers.
Support others within the team and empower each other wherever possibleA strong candidate has been identified for this position.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co.
Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
#J-*****-Ljbffr

📌 Guest Service Generalist (Victoria)
🏢 Travel + Leisure
📍 Victoria