Join a Global Employer of Choice$***** per hour + SuperFull-Time Temporary AssignmentLooking for your next customer service prospect with a world-renowned organisation?
We're seeking customer-focused professionals who thrive on solving problems and delivering exceptional service.
Join a globally recognised employer with a reputation for putting both its customers and employees first.This is an exciting opportunity to work with a collaborative, high-performing team supporting small and medium-sized businesses across Australia.About the RoleAs a Customer Support Officer, you'll be the first point of contact for customers with invoicing and account enquiries.You'll manage inbound calls and emails, investigate issues, and deliver timely, accurate resolutions while providing an outstanding customer experience.Working within a close-knit team of around 10 people, you'll be committed to achieving First Contact Resolution,



ensuring customer enquiries are resolved efficiently wherever possible.Your responsibilities will include:Responding to inbound customer calls and emails relating to invoicing enquiriesInvestigating and resolving account and billing issuesProviding exceptional customer service while supporting accounts receivable outcomesEscalating complex enquiries to specialist teams when requiredMaintaining accurate customer records across multiple systemsParticipating in quality assurance and continuous improvement initiativesAbout YouWe're looking for someone who enjoys helping people and takes pride in delivering exceptional service.You'll bringExperience in a fast-paced customer service or contact centre environmentA strong customer-first mindset with a passion for resolving problemsConfidence navigating multiple systems while investigating customer enquiriesExcellent phone communication and active listening skillsStrong time management and the ability to prioritise competing tasksExperience working towards KPIs and service standardsA genuine appreciation for diversity, inclusion and working collaboratively with people from all backgroundsWhat's On Offer$***** per hour + SuperFull-time hours, Monday to FridayRotating roster between 7:00am and 5:00pmBrisbane CBD office with easy access to public transportInitial 3-month temporary assignment with potential for extensionThe opportunity to build your experience with a globally recognised organisation
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📌 Customer Support Agent (Brisbane)
🏢 Tacticall
📍 Brisbane