work for us Join the Team: Practice Manager (Sydney & Brisbane)ABOUT USContour Clinics is a Rapidly Growing Doctor Lead Non Surgical Cosmetic Clinic.
We have established a reputation as being one of the market leaders in this field.
We have a strong focus on Education, Skill and Patient Safety.
We provide our clients with a team of Cosmetic Doctors & Nurses that they can trust.We have an amazing team and there is a real positive energy within the business and it makes working at Contour Clinics very enjoyable.THE POSITIONThe Practice Manager is accountable for the operational, financial and people performance of their clinic.
The role exists to ensure every patient receives a consistent premium experience, every team member performs to standard, and every clinic operates as a high-performing business unit.The Practice Manager is responsible for driving utilisation, conversion, retention, treatment planning adoption, team performance and patient satisfaction while ensuring operational excellence across all aspects of the clinic.CLINIC PERFORMANCEDeliver clinic revenue and profitability targetsDrive utilisation across all practitionersImprove average visit value across the clinicImprove retention and rebooking outcomesEnsure treatment planning adoption is embeddedIdentify revenue opportunities and performance risksReview clinic KPI performance weeklyTEAM LEADERSHIPLead and manage all clinic team membersBuild a positive,



accountable and high-performing cultureConduct regular one-on-one meetings with staffAddress underperformance promptlySupport recruitment and onboarding activitiesSupport clinician development alongside the Education Development ManagerEnsure all team members understand and achieve KPI expectationsPATIENT EXPERIENCEEnsure delivery of a premium and consistent patient journeyEnsure every patient leaves with a transparent next stepMonitor patient feedback and reviewsResolve complaints and escalations promptlyMaintain high clinic presentation and service standardsOPERATIONAL EXCELLENCEEnsure compliance with all SOPs and clinic standardsManage clinic rostering and workforce planningEnsure booking efficiency and diary optimisationMonitor stock levels and inventory controlsCoordinate clinic maintenance requirementsEnsure accurate use of DappleOS and clinic systemsTREATMENT PLANNING & CONSULTATION STANDARDSEnsure every patient leaves with a treatment planMonitor treatment plan adoption across cliniciansReinforce consultation standards and structured patient journeysSupport implementation of Consultative Mastery principlesPartner with the Education Development Manager to address skill gapsFINANCE ACCOUNTABILITYUnderstand clinic profit and loss performanceMonitor wages as a percentage of revenueControl clinic expenses and minimise wastageMonitor stock usage and inventory performanceImprove clinic profitability through productivity and operational efficiencyREPORTING & ACCOUNTABILITYConduct daily clinic huddlesParticipate in monthly Practice Manager meetingsSubmit weekly clinic performance reportsMaintain visibility of revenue, AVV, utilisation, retention, conversion and treatment plan adoptionEscalate risks and performance issues proactively
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📌 Practice Manager (Sydney)
🏢 Contour Clinics
📍 Sydney