SKG Services is currently seeking an experienced Customer Service Manager/Area Manager (Cleaning Industry) to join our team, overseeing a portfolio of multiple sites (commercial and retail) across the SOUTH Brisbane Area.This is a field-based operational role where you will be responsible for ensuring service excellence, maintaining solid clients and employees relationships, and leading on-site cleaning teams.Responsibilities but not limited to-Act as the primary point of contact for clients, responding promptly and professionally to enquiries and issuesBuild and maintain strong client relationships, ensuring service expectations are met and exceededOversee the day-to-day operations of cleaning contracts, ensuring compliance with contractual and quality standardsLead, support, and manage on-site cleaning teams, including rostering, performance management, and trainingConduct regular site inspections and audits to ensure service quality and WHS complianceEnsure adherence to WHS legislation, identifying risks and implementing corrective actionsManage rosters, consumables,



and service delivery timelinesLiaise with suppliers to ensure timely procurement of materials and equipmentCoordinate periodic and ad-hoc cleaning services as requiredMaintain accurate records, including site performance, incident reports, and client feedbackWhat you bringDemonstrated experience in a customer service, operations, commercial and retail sites, or management role within the cleaning or facilities management industryStrong leadership and people management capabilityExcellent communication and relationship-building skillsProven ability to manage client expectations and resolve issues effectivelyA proactive, solutions-focused approachStrong organisational skills and attention to detailSound knowledge of WHS requirements and quality standardsA valid driver's licence and willingness to travel between South Brisbane sitesSKG Services is an equal opportunity employer.
We encourage applications from Aboriginal and Torres Strait Islander peoples and are committed to creating an inclusive workplace that values diversity and provides equal opportunity to all, regardless of age, cultural background, sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic.
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📌 Area Manager- Cleaning (Brisbane)
🏢 SKG Services
📍 Brisbane