About the companyKarlka Recruiting Group has partnered with a NSW Government department to engage Contact Centre Operators for a 27/11/2026 – 26/05/2027 contract based in Newcastle.About the PositionThe Contact Centre Operator is responsible for providing frontline customer support, handling customer enquiries, maintaining records and delivering high-quality service in a quick-paced contact centre environment.
The role requires the ability to navigate multiple systems while ensuring accurate and timely customer outcomes.DutiesHandle customer enquiries and provide accurate information across a range of servicesResearch, analyse and resolve customer enquiries or refer matters appropriatelyUpdate and maintain customer records and databases accuratelyAssist customers to understand available products and servicesRecord customer complaints and escalation unresolved matters as requiredComplete administration and processing tasks in line with privacy and policy requirementsUse multiple systems and technologies to support service deliveryWork collaboratively with colleagues and leaders to meet service standardsContribute to continuous improvement initiatives and process enhancementsDeliver high-quality customer service in a high-volume contact centre environmentRequirements/Skills2-3 years' customer service experience in a call centre, administration, retail or similar environmentAbility to work in a fast-paced, high-volume contact centre environmentStrong attention to detail and accuracy when handling customer informationAbility to learn new systems quickly and navigate multiple applications simultaneouslyAbility to manage challenging customer interactions professionallyAbility to work effectively within a team while meeting individual performance expectationsAbility to work a rotating roster between 7:00am and 7:00pm Monday to FridayBenefits working with this ClientComprehensive paid training and ongoing supportContract through to 26/05/2027Structured onboarding, training and mentoring programBenefits working with Karlka Recruiting GroupWeekly payOngoing support: Pre, during and post placementDedicated consultant per contractEmployee Assistance Program availableOur agency supports Indigenous communitiesNyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.Additional informationContract through to 26/05/2027Full training provided onsite in Newcastle$***** per hour plus super
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📌 Contact Centre Operator (Newcastle)
🏢 Karlka Recruiting Group
📍 Newcastle