Aged Care Services Intake OfficerAged Care Services | Western District Health ServicePart Time – 48 hours per fortnight (Permanent)Hamilton, Victoria$***** per hour + Superannuation + Salary Packaging BenefitsJoin a growing team supporting older people to live independently and safely at homeHelp people access the support they need to live well at homeWestern District Health Service is seeking a compassionate and organised Aged Care Services Intake Officer to join our Aged Care Services team.
This role is based in Hamilton and supports clients across the Support at Home Program, Commonwealth Home Support Programme (CHSP) and Home and Community Care Program for Younger People (HACC-PYP).
As the first point of contact for many clients entering our services, you will play a vital role in coordinating referrals, conducting assessments, developing care plans and connecting people with the supports they need to maintain their independence, wellbeing and quality of life.This is an exciting opportunity for someone who enjoys building relationships, working collaboratively and making a genuine difference in the lives of older people and their families.What You'll Be DoingClient Assessment & Care PlanningConduct comprehensive client assessments to identify individual goals, needs, preferences and risks, developing person-centred care plans that support independence and wellbeing.Intake & Service CoordinationManage referrals across the Support at Home Program, CHSP and HACC-PYP, ensuring services commence within required timeframes and clients receive timely access to appropriate supports.Client & Family EngagementBuild positive relationships with clients, families, carers and representatives, providing information,



guidance and support throughout the intake and assessment process.Care Plan ReviewsMonitor changing client needs through regular reviews and implement adjustments to services and care plans to ensure ongoing quality outcomes.Documentation & Systems ManagementMaintain accurate client records, care plans, budgets and service documentation using systems including My Aged Care, eSAH, PRODA and other client management platforms.Collaboration & Quality ImprovementWork closely with internal teams and external service providers to coordinate service delivery while contributing to continuous improvement initiatives and best-practice service outcomes.What You BringPrevious experience in aged care, community services, intake, assessment, care coordination or a related field (desirable but not essential)Strong interpersonal and relationship-building skillsExcellent written and verbal communication abilitiesDemonstrated ability to conduct assessments and develop person-centred care plansHigh level organisational skills and attention to detailConfidence working with client management systems and electronic recordsAbility to manage competing priorities and meet deadlinesSound problem-solving and decision‐making skillsUnderstanding of aged care principles and client‐centred practiceAbility to discuss service costs and client contributions professionally and sensitivelyCommitment to continuous learning and professional developmentCurrent Driver's LicenceCurrent Police Check (or willingness to obtain)Rights to work in AustraliaWhy Join Western District Health Service?
About UsWestern District Health Service (WDHS) is committed to delivering high-quality,



person-centred healthcare and community services across the Southern Grampians and Glenelg Shire.
We pride ourselves on our strong culture of teamwork, collaboration and community connection.Guided by our values of Integrity, Innovation, Collaboration, Accountability, Respect and Empathy, we foster a diverse, inclusive and supportive workplace where people can thrive professionally and personally.Discover Life in HamiltonLocated in Victoria's beautiful southwest, Hamilton offers an outstanding lifestyle with affordable living, excellent schools, vibrant community connections and easy access to the Grampians National Park and stunning regional coastline.What We OfferSalary packaging benefitsFlexible and supportive work environmentOngoing professional development opportunitiesComprehensive orientation and trainingCollaborative multidisciplinary team cultureOpportunity to make a meaningful difference in the lives of older people and their familiesA workplace that values inclusion, diversity and belongingFor more information, view the Position Description: link.For a confidential discussion, contact Michelle McGrath, Acting Aged Care Services Manager on (************* or via email on *************************Western District Health Service is proud to be an Equal Chance Employer, committed to fostering a diverse, inclusive and culturally safe workplace where everyone feels valued and respected.We encourage applications from Aboriginal and Torres Strait Islander peoples, members of the LGBTIQA+ community, people from culturally and linguistically diverse backgrounds, and people living with disability.If you require support or adjustments during the recruitment process, please contact our People & Culture team.Successful applicants will be required to hold or obtain the relevant mandatory checks and meet WDHS compliance requirements as a condition of employment.
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📌 Intake Officer - Aged Care (Hamilton)
🏢 Western District Health Service
📍 Hamilton