Gemini Court Holiday Apartments |Part-time, rotating roster including Saturdays and SundaysHospitality Industry (General) Award, Front Office Grade 2Gemini Court Holiday Apartments |Part time, rotating roster including Saturdays and SundaysHospitality Industry (General) Award, Front Office Grade 2About usOur Gold Coast beachside resort boasts spacious, tastefully decorated 1 , 2 , 2.5 & 4 bedroom (Penthouse) self-contained apartment accommodation in iconic Burleigh Heads, with spectacular coastal views from Burleigh Heads all the way north to Surfers Paradise.The roleYou'll be the first face guests see and their main point of contact during their stay.
Some shifts you'll be running reception on your own, so you need to be confident, organised and able to solve problems as they come up.Key responsibilitiesCheck guests in and out quickly and warmly, and take payments and bondsHandle reservations by phone, email and walk-in, and manage bookings coming in from online travel agents (OTAs)Answer guest questions and recommend local attractions, dining and transportResolve guest issues and complaints,



and elevate when neededCoordinate with housekeeping on room readiness, late checkouts and early arrivalsLog maintenance requests and follow upProcess end-of-shift reconciliations and handovers accuratelyKeep reception presentable and the lobby tidy and be a support to the Resort ManagerAbout youPrevious front desk or reception experience in a hotel, resort or holiday apartmentsExperience with a property management system (Resly experience favourable) is highly regardedWarm, professional manner and clear communication, in person and on the phoneCalm under pressure, with a can-do attitude to guest problemsGood attention to detail with cash handling, payments and bookingsAvailable to work weekends on a regular basisAustralian working rightsWhat we offerRegular part-time hours with weekend penalty rates as per the Award, plus superA supportive team at a property that's new to the groupTraining on our systems and processesRoom to grow within a growing hospitality group
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📌 Part - Time Guest Service Agent (Gold Coast)
🏢 Seabreeze Resorts
📍 Gold Coast