EJM Advice has been in operation for over 30 years and has a vision to Create Happiness for our clients, our team and our community.
We have offices in West Melbourne, Wangaratta, Albury, Geelong and Bendigo.
We have a team of 40 people who are dedicated to ensuring our clients are at the center of everything we do.What is the role?
Are you the kind of person who remembers the little things, follows through on what you promise, and genuinely enjoys making people feel looked after?
We're looking for a Client Experience Representativeto join EJM Advice.
This is not simply an administration role.
It's aclient experience role.You'll be one of the key people our clients interact with throughout their relationship with us, helping make every phone call, email, appointment and interaction feel easy, professional and personal.What will your day look like?
You'll help create an experience where clients:Feel welcomed and genuinely cared forKnow what is happening and what comes nextReceive prompt, clear and professional communicationExperience a smooth journey when joining our businessFeel confident that someone is taking ownership when they need helpNotice the small details that turn good service into a great experienceWhat will make you successful in this role?
Experience matters, but your attitude toward clients matters more.You could be a excellent fit if you:Genuinely enjoy helping peopleAre warm, approachable and professionalCommunicate clearly and confidentlyAre highly organised and good at managing competing prioritiesLook for ways to improve how things are doneAre motivated to keep developing personally and professionallyWant to know more?
For further information please contact our Head of Operations, Jonida Haidar on ******** ***.
#J-*****-Ljbffr