Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

The Insurance Code team at AFCA monitors insurers’ compliance with the General Insurance and Life Insurance Codes of Practice. By driving best practice, its aim is to improve standards of service in the Australian insurance industry – ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working for five independent Committees. The role of Senior Code Compliance Analyst will report to the Insurance Code Compliance Senior Manager.

The role involves monitoring insurance practices to identify problems, recommending improvements and reporting publicly on findings. The role will be responsible for supporting the committee by providing high quality data and compliance analysis, monitoring and reporting on code compliance and investigating Code breach allegations.

Typically in this role, you will:

- Analyse qualitative and quantitative information to identify emerging problems and understand their significance
- Provide compliance research as well as other duties on behalf of the code committee
- Monitor and report on code compliance by leading compliance programs and monitoring activities
- Conduct compliance investigations and advise on corrective actions for breaches
- Provide secretariat support to the committee
- Proactively engage and liaise with code subscribers and consumer advocacy groups





This is an initial 12-month contract.

Qualifications

To be successful in this role, you’ll come equipped with:

- Experience in the financial services industry or have regulatory and compliance experience
- Strong data analysis skills and investigation experience
- Legal qualifications would be highly desirable but not essential
- Excellent written and verbal communication skills and strong interpersonal skills
- Ability to work autonomously and as part of a small team

Additional Information

Additional information

- Gold AWEI Accreditation 2025 – Recognised for LGBTQ+ workplace inclusion.
- Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
- Hybrid working – Flexible arrangements with two days a week in our up-to-date offices designed for collaboration and wellbeing.
- Additional and inclusive leave options – Flexible public holidays, gender affirmation leave, women’s health leave, and bonus paid time off over the end of year holiday period.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at ••••@afca.org.au.

We believe fairness starts with people. That’s why we don’t use AI or automated tools to screen candidates. As a result, our processes may take a little longer, and we thank you for your patience.

About AFCA

The Australian Financial Complaints Authority (AFCA) was established in 2018 as a private not-for-profit ombudsman service providing free, fair and independent help with financial disputes. The original team has grown to over 1600 dedicated professionals. Since 2018, AFCA has received more than 634,000 complaints, helping to secure $2.1 billion in compensation for consumers.

AFCA is a 2026 Circle Back Initiative Employer - we are committed to responding to every applicant.

📌 Senior Code Compliance Analyst, Insurance Code (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne