Support the smooth coordination of job scheduling, compliance and administration in a fast-paced environment, helping maintain organised processes and effective service delivery across multiple priorities.
Key responsibilities
- Handle incoming calls and emails, providing professional customer service and timely responses to enquiries.
- Monitor job and client compliance requirements, ensuring documentation and records are accurate, complete and submitted on time.
- Process compliance certificates.
- Schedule and coordinate daily jobs for trades staff, confirming appointments and communicating changes to clients and field staff.
- Maintain accurate job details, customer information and appointment records across company and client systems.
- Resolve complex enquiries and complaints, liaising with clients, field staff and internal departments to achieve practical outcomes.
- Provide operational and administrative support, contribute to process improvements and prioritise tasks to meet service deadlines.
- Contribute positively as a collaborative team member in a high-pressure workplace.
What we're looking for
- Strong background in customer service & administration, min. of 3-5 years
- Experience in trade scheduling or local govt works (highly regarded)
- Excellent time management and organisational skills. Process driven.
- Experience with AroFlo job management software (desirable)
- Strong problem-solving abilities and the capacity to manage multiple priorities
- Ability to work in a fast-paced environment, under pressure
- Confident communicator and team player
📌 Team Service Officer (Thomastown)
🏢 Reed Plumbing and Drainage Solutions
📍 Thomastown
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.