Administration Officer – Member Services

Part-time – 0.8 FTE
Hilton, Adelaide SA
Reports to: Commercial and Membership Manager
Award: Clerks – Private Sector Award 2020, Level 3

Join a Purpose-Driven Organisation

Diabetes SA is a trusted not-for-profit organisation and the NDSS Agent for South Australia. For more than 70 years, we have supported South Australians living with and at risk of diabetes through education, advocacy, support services and community engagement.

We are looking for a confident, organised and customer-focused Administration Officer to join our Member Services team.

This is a varied role combining administration, customer service, call centre support, membership, fundraising, retail and events. You will work directly with members, donors, customers and the wider community, while ensuring important administration and customer records are completed accurately and on time.

About the Role

Reporting to the Commercial and Membership Manager, you will support the day-to-day delivery of Member Services, including processing memberships and donations, maintaining accurate CRM records, responding to customer enquiries and supporting our inbound call centre.

You will also assist with Diabetes SA events and use everyday customer interactions to promote the value and benefits of membership and connect people with relevant Diabetes SA services, including our Health Services team, retail shop, fundraising opportunities and upcoming events.

This role suits someone who enjoys helping people, is confident having conversations with customers and can balance high-quality service with accurate administration and a proactive approach.

Key Responsibilities

- Process new memberships, renewals, donations, payments and refunds accurately and efficiently.

- Maintain accurate member, donor and customer records within the CRM, including updating information, correcting data and resolving duplicate records.

- Support the inbound call centre, responding to membership, donation, NDSS, retail and general enquiries.

- Monitor and respond to customer enquiries received via email and online chat, providing timely and accurate assistance.

- Process and follow up return-to-sender mail, updating member and customer records to maintain accurate contact information.

- Undertake outbound member calls, including lapsed membership and other follow-up campaigns.

- Provide friendly, professional and empathetic customer service across phone, email,



online chat and face-to-face interactions.

- Promote the benefits and value of Diabetes SA membership and help members understand how they can make the most of their membership.

- Identify opportunities to connect members and customers with our Health Services team, programs and other relevant support services.

- Promote relevant fundraising campaigns, retail products and upcoming events through appropriate customer interactions.

- Prepare receipts, thank-you letters, donor correspondence and memorial giving documentation.

- Support the Diabetes SA retail shop with customer enquiries, product information and transactions as required.

- Assist with the coordination and delivery of Diabetes SA events, including registrations, administration, customer enquiries and event-day support.

- Assist members with website access and login enquiries.

- Prepare reports and provide general administrative support across the team.

What Success Looks Like

Success in this role will be demonstrated through:

- Accurate and timely processing of memberships, donations and payments.

- High-quality and accurate CRM records.

- Timely and skilled responses across phone, email, online chat and face-to-face channels.

- Delivery of agreed inbound and outbound activity.

- A positive and supportive experience for members, donors and customers.

- Increased awareness and uptake of Diabetes SA membership benefits and services.

- Appropriate identification and conversion of membership, fundraising and retail opportunities.

- Effective support and promotion of Diabetes SA events.

- Strong collaboration across Member Services, Health Services, Retail and Fundraising.

- A proactive and flexible approach to supporting the wider team.

About You

You enjoy working with people and are equally comfortable managing detailed administration. You are organised, confident on the phone and able to build rapport with a wide range of people.

You understand that great customer service is not just about answering an enquiry. It is about understanding what someone needs and connecting them with the benefits,



services and support that may be valuable to them.

To be successful in this role, you will have:

- Experience in administration, customer service, membership, fundraising or a similar service environment.

- Strong data entry skills with excellent accuracy and attention to detail.

- Experience using CRM, membership or customer database systems.

- Confidence handling inbound and outbound customer calls.

- Strong relationship-building and customer service skills.

- The confidence to promote relevant products, services and membership advantages.

- Experience processing payments and customer transactions.

- Strong organisational and time-management skills.

- Excellent written and verbal communication skills.

- The ability to manage competing priorities in a busy environment.

- A proactive approach and the ability to work effectively both independently and as part of a team.

Desirable

It would also be advantageous to have:

- A Certificate in Business Administration or similar qualification.

- Experience in membership, fundraising, sales or customer acquisition.

- Call centre or high-volume customer service experience.

- Event administration or event support experience.

- Retail or point-of-sale experience.

- Experience in the health, community or not-for-profit sector.

- An understanding of diabetes and the NDSS, or a willingness to learn.

Why Join Diabetes SA?

At Diabetes SA, you’ll join a passionate team committed to making a genuine difference in the lives of people living with and at risk of diabetes.

We offer:

- Salary packaging benefits to maximise your take-home pay.

- Complimentary Diabetes SA membership.

- Employee Assistance Program (EAP).

- Employee wellbeing and engagement initiatives.

- Ongoing learning and professional development opportunities.

- A supportive and collaborative team culture.

- Convenient onsite parking and coffee facilities.

How to Apply

Click Apply through SEEK and submit your resume and a short cover letter outlining your suitability for the role.

A National Police Check and pre-employment medical assessment are required.

Applications will be reviewed as they are received, and Diabetes SA may close the advertisement early if a suitable candidate is identified.

For further information, contact Daniel Pearse on 8354 5823 or 04•• ••• 704.

Applications close: 11:59 pm Monday, 30 November 2026, but may close sooner if the right applicant applies early.

📌 Administration Officer - Member Services (Hilton)
🏢 Diabetes
📍 Hilton