A casual role, with the potential to be full time for the right person, is available at our busy office in Prospect for an experienced Collections Officer.
Vestigate is a debt collection and investigation company providing end to end collection solutions to a wide variety of clients.
As our Collections Officer, you will be the first point of contact in the collection of debts, providing prompt and accurate information to clients and debtors alike.
This role is for someone who enjoys working in a collaborative, customer-focused team that takes pride in doing things well.
Key Responsibilities:
- Primarily a phone-based collections role to ensure timely payment of our client's outstanding debts some, field work may be required;
- Perform and maintain accurate and timely data entry tasks;
- Ensure high-quality arrears management by proactively and thoroughly communicating and negotiating with clients and debtors throughout all stages of the collections process and in alignment with company policies;
- Work closely with our legal department in any matters referred for legal proceedings;
- Collaborate with and assist other team members to achieve company goals and excellent customer service;
- Any other tasks as set by management.
Qualifications:
- At least 1-year previous experience in a phone-based or an accounts receivable role;
- Experience in a skip tracing role and knowledge of various database searches is an advantage;
- Strong attention to detail;
- Demonstrated ability to work under pressure, use initiative, and display good organisational skills to achieve high-quality outputs within agreed timeframes;
- Effective communication skills both verbal and written;
- Ability to work collaboratively in a small, friendly team environment;
- Mercantile and/or Investigation licence an advantage;
- Previous experience in a legal office in a support role also an advantage.
- Australian citizenship is required for this position.
If you are a dedicated, detail-oriented individual with a passion for working collaboratively in a small team and have experience in an accounts receivable or collections role we would love to hear from you!