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At Hindmarsh, technology plays a critical role in supporting our people, projects and operations across our business. As part of our Corporate IT team, you'll gain hands-on experience working with a broad range of technologies while learning from experienced IT professionals in a supportive environment that values integrity, safety, quality, innovation and teamwork.

As an IT Support Engineer, you will provide national ICT support to our employees while assisting in the administration, maintenance and continuous improvement of Hindmarsh's IT systems and infrastructure. This is an excellent opportunity to build your technical skills, work across a diverse technology environment and contribute to meaningful business outcomes.

Reporting to the IT Manager, your responsibilities will include:

- Providing national ICT support and troubleshooting assistance to end users across the business.
- Managing user accounts, permissions and security access across internal and external systems.
- Supporting the deployment, configuration and maintenance of laptops, workstations, mobile phones and tablets.
- Administering Hindmarsh's mobile device management systems and mobile services.
- Working closely with the Systems Development team and wider ICT team to deliver technology solutions.
- Maintaining accurate system documentation, procedures and support records.
- Supporting PC provisioning and maintenance of standard operating environments.
- Assisting with disaster recovery testing and business continuity activities.
- Monitoring software licences, subscriptions and technology assets.
- Supporting ICT projects and initiatives as directed by the IT Manager.
- Liaising with external vendors and service providers to ensure effective service delivery.
- Identifying and evaluating emerging technologies that may benefit the business.

At Hindmarsh, technology plays a critical role in supporting our people, projects and operations across our business. As part of our Corporate IT team, you'll gain hands-on experience working with a broad range of technologies while learning from experienced IT professionals in a supportive environment that values integrity, safety, quality, innovation and teamwork.

As an IT Support Engineer, you will provide national ICT support to our employees while assisting in the administration, maintenance and continuous improvement of Hindmarsh's IT systems and infrastructure. This is an excellent opportunity to build your technical skills, work across a diverse technology environment and contribute to meaningful business outcomes.

Reporting to the IT Manager, your responsibilities will include:

- Providing national ICT support and troubleshooting assistance to end users across the business.
- Managing user accounts, permissions and security access across internal and external systems.
- Supporting the deployment, configuration and maintenance of laptops, workstations, mobile phones and tablets.
- Administering Hindmarsh's mobile device management systems and mobile services.
- Working closely with the Systems Development team and wider ICT team to deliver technology solutions.
- Maintaining accurate system documentation, procedures and support records.
- Supporting PC provisioning and maintenance of standard operating environments.
- Assisting with disaster recovery testing and business continuity activities.
- Monitoring software licences, subscriptions and technology assets.
- Supporting ICT projects and initiatives as directed by the IT Manager.
- Liaising with external vendors and service providers to ensure effective service delivery.
- Identifying and evaluating emerging technologies that may benefit the business.

About You

We're looking for a motivated and customer-focused IT professional who enjoys solving problems and supporting others through technology.

You will ideally have:

- A degree in Information Technology or a related discipline, or relevant industry certifications and experience.
- Experience supporting Microsoft technologies including Microsoft 365, Windows, Active Directory and Exchange.
- Experience supporting hardware such as laptops, desktops, mobile phones and tablets.
- Exposure to technologies such as Windows Server, Microsoft Teams, VPN, Hyper-V or Remote Desktop Services (RDS).
- Excellent communication skills with the ability to provide clear and professional support to users of varying technical ability.
- A customer-focused approach and commitment to delivering high-quality service.
- The ability to work collaboratively within a team setting while also taking ownership of tasks and outcomes.

Build more than systems. Build your future with Hindmarsh.

At Hindmarsh, you'll join a team known for delivering quality outcomes and creating a workplace where people feel supported, valued and empowered to grow. We combine the strength of a respected national business with a collaborative, people-first culture where you're more than just a number. Based within our Corporate IT team, you'll have opportunities to grow your technical capabilities while contributing to the success of our business nationwide.

Along with meaningful work and career development opportunities, you'll enjoy:

- Exclusive discounts at 400+ retailers.
- Flex Days and additional leave rewards.
- A birthday gift every year.
- Ongoing training and professional development opportunities.
- Wellbeing initiatives that support you both inside and outside of work.

If you're looking to grow your IT career in a supportive and collaborative environment, we'd love to hear from you. Click Apply Now to get started.

Technical Support Engineer
Req ID: 81837
Location:
Sydney, New South Wales, Australia
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
**How You'll Help us Connect the World:**
+ Provide 24x7 technical support for Company customers and other internal employees via phone or email, for Company/Pace HFC products including CMTS/CCAP, NXT, CorView, ATS, Cable Modems and various 3rd party hardware, EMS and NMS. This includes handling customer cases during business hours and being on-call for emergencies on a rotating Schedule.
+ Perform investigation and analysis, problem reproduction, and resolution of customer problems; Work closely with Tier-4 Tech Support and Sustaining Engineering groups to resolve customer issues.
+ Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues up to and including drafting product Field Bulletins and opening Product Defects with the engineering teams.
+ Work closely with Optical Design team to provide Fiber Optics network design such as Fiber-Deep, RfoG, PON etc.
+ Travel and Perform Professional Services on-site for Fiber Optics, HFC, NXT testing and implementation in addition to the delivery of additional services like training sessions.
+ Travel to customer locations to support trouble shooting and also may help out other groups in support of trials possibly long with Field Validation projects.
+ Utilize Call Tracking and Knowledge base tools to record customer reported issues and progress as being issue to resolution.
+ Provide initiatives for improvement of support processes; communicate these in an accurate and timely manner.
+ Perform other duties as required.
**SKILLS REQUIRED**
- Bachelor's degree with technical focus, preferably Engineering or Computer Science degree and 2+ years relevant experience
- Display a breadth of knowledge in devices key to deploying the solution or application in the network. This includes the ability to discuss other vendor's products and capabilities as related to network interaction.
- Has broad system understanding of how operators use product in the field. Ability to solve complex issues by identifying the scope of the problem and pooling necessary resources (i.e., H/W, S/W, Verification etc.)
- Possesses understanding of cable telephony/broadband concepts and services as well as the direction in which the industry is moving.
- Experience in Customer Service or similar technical support position
- Demonstrate effective writing and presentation skills to all levels of management
- Strong organizational, communication and interpersonal skills.
- Familiar with CRM tools (call tracking, knowledge Base, etc.)
- Ability to interface with Company design and other teams using proficient spoken and written English.
**Why Join Us?**
Vistance Networks shapes the future of communications technology, pushing past what is possible. We deliver solutions that bring reliability and performance to a world always in motion. Our global team of innovators and employees are trusted advisors who listen to customers first, then deliver value.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at Vistance Networks.
Vistance Networks is an Equal Opportunity Employer (EEO), including people with disabilities and veterans.
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Technical Support, Technical Support Engineer, Drafting, Computer Science, CRM, Technology, Engineering

**Our Mission**
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That's why most of our teams work from the office full time, with flexibility when it's needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Job Summary**
**The Team**
Customer Support - Our Customer Support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and fixing integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus on providing the best customer support in the industry.
**Your Career**
As a Senior Technical Support Engineer, your role will be pivotal in directly engaging with our key customers to resolve complex post-sales concerns. You will conduct thorough evaluations of multifaceted situations and data, employing critical thinking to determine the most effective methods, techniques, and evaluation criteria for achieving optimal outcomes. Your capacity for insightful analysis extends beyond your immediate expertise, as you actively cultivate relationships with key contacts outside your area of specialization to address challenging technical issues comprehensively.
You possess a strong ability to articulate intricate technical concepts to both technical and non-technical stakeholders, facilitating a clear understanding of complex issues and proposed solutions. You will be a central participant in technical discussions within cross-functional teams, fostering a culture of transparency and collaboration that enhances product development, operational efficiency, and cybersecurity measures. Your ability to respond swiftly and thoughtfully is essential in providing timely assistance to our clients, particularly in high-pressure situations where rapid problem resolution is paramount. Your proactive approach and advanced technical skills underscore your commitment to delivering unparalleled customer support and ensuring the security and stability of our customers' environments.
**Your Impact**
+ Provide post-sales technical support, including configurations, troubleshooting, and adherence to standard methodologies via phone, email, and web channels.
+ Manage support cases to ensure issues are accurately recorded, tracked, resolved, and followed up on in a timely manner, maintaining high levels of customer satisfaction.
+ Apply fault isolation and root cause analysis skills to diagnose and resolve complex technical issues efficiently.
+ Proactively work to replicate customer-reported issues and qualify critical issues, contributing to the enhancement of product reliability and performance.
+ Author and publish Technical Support Bulletins and other user documentation in the Knowledge Base, contributing to the collective knowledge and problem-solving resources available to customers and support teams.
+ Foster positive customer experiences by fostering close collaboration with Development, Sales, Quality Assurance, and Marketing teams, ensuring alignment and responsiveness to customer needs and feedback.
+ Assume responsibility for reviewing and enhancing user documentation for training materials, technical marketing collateral, manuals, problem-solving guides, and other customer-facing resources, ensuring clarity, accuracy, and relevance.
+ Travel to customer sites in critical situations to expedite issue resolution, demonstrating dedication to providing timely and effective support solutions.
**Qualifications**
**Your experience**
+ Bachelor's degree with 4 years of experience.
+ Demonstrable experience with TCP/IP networking protocols, including a deep understanding of their implementation and troubleshooting methodologies.
+ Proficient in independently debugging broad, complex, and unprecedented networks comprising mixed media and protocols, showcasing advanced problem-solving abilities and adaptability.
+ Expertise in routing and switching technologies, encompassing protocols such as OSPF, BGP, VLAN, and STP, with a proven track record of effectively configuring and optimizing network infrastructures.
+ Background in security technologies, including IPSEC, SSL-VPN, NAT, and GRE.
+ Previous experience working in similar vendor Technical Support Centers, demonstrating familiarity with industry-standard practices and procedures in providing technical support and customer service.
+ Sound written and verbal communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse audiences, both internally and externally.
**Preferred Qualifications**
+ Familiarity with Cisco, Checkpoint, Juniper (NetScreen), and Fortinet products is advantageous, reflecting a breadth of experience across different networking and security platforms.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Level 2 Technical Support Specialist Broadcast (18-mth FTC)

Join a highly skilled technical support team. Resolve complex network incidents, improve service performance & support critical comms infrastructure WHY BAI COMMUNICATIONS It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities. We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed. As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia. Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments. Discover more through BAI360, our virtual tour platform. LET’S EXPLORE THE ROLE As a Level 2 Technical Support Specialist, you'll be part of the Level 2 Support team responsible for the technical resolution of complex incidents escalated from the Network Operations Centre (NOC) and Service Desk. You'll conduct deep-dive investigations, support major incidents, analyse network performance trends, and contribute to continuous improvement initiatives across BAI's communications network. Key Responsibilities: Receive, triage and resolve complex technical incidents escalated from the NOC and Service Desk. Perform advanced fault diagnostics across communications and network infrastructure. Provide technical leadership and guidance during prolonged or high-impact incidents. Support Major Incident Management activities as a technical subject matter expert. Analyse network and incident data to identify recurring issues and drive problem management initiatives. Contribute to improvements that reduce Mean Time to Restore (MTTR) and increase network availability. Monitor service configuration accuracy and support configuration management practices. Prepare operational reports and track SLA, availability and performance metrics. Develop knowledge articles and technical documentation. Mentor and support technical capability development across Service Management teams. LET’S HEAR ABOUT YOU You are a technically capable problem solver who enjoys investigating complex network issues and working collaboratively to deliver excellent customer outcomes. About You 3-5+ years' experience within telecommunications, ICT, broadcasting or a similar technical industry. Experience working in operational support, network operations or technical service environments. Strong knowledge of communications and network technologies. Demonstrated experience using network management and monitoring systems. Excellent analytical and troubleshooting skills. Experience working in customer-focused service delivery environments. Strong technical writing and documentation skills. Knowledge of ITIL service management principles with ITIL Foundation Certification highly regarded. Familiarity with AIIMS principles is advantageous. Ability to interpret technical drawings and documentation. Strong stakeholder engagement and communication skills.



This role is subject to BAI's Restricted Work Location Policy and requires work to be performed from a controlled environment due to privileged access to essential systems. This means you will be required to work from the office only. Successful applicants will be required to complete a Criminal History Check prior to commencement. BENEFITS & CULTURE At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals. Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth—we create an setting where you can thrive. Why join us? Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events. Strong focus on development with a performance framework and LinkedIn Learning access. Flexible work options, gender-neutral parental leave, study and volunteer leave. Recognition programs for high performance and peer appreciation. Corporate discounts and novated leasing via SG Fleet. A referral program that reflects our positive culture. BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com. Want to learn more? Hit apply now! #OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn; #LI-BAI #Hiring #baipeople Agencies, please note: All BAI vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will contact our preferred agency partners, Thank you.

Division: Revenue NSW - Customer Support Team
Clerk Grade: 3/4
Salary: $87,199 - $95,482 + Superannuation
Employment Type: O ngoing
Location: Any Revenue NSW location - Parramatta, Maitland, Gosford, Lithgow or Wollongong
Applications Close: Friday the 31st of October (at 9am)

The Support Officer role sits within Revenue NSW. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.
About the team

The Customer Support team operates in a high-volume contact centre environment and supports vulnerable customers to resolve their fines and debts, including through the Work and Development Order scheme, advocacy service, and write off program.

We have a passionate customer focus and consistently strive to make it easier to engage with us by placing the customer and community at the heart of what we do. Our team is empowered and motivated through development and opportunities and resolves fines and debt for those who can pay, motivates compliance for those can pay but do not, and supports our customers who cannot pay.

We have a dynamic, results focused, fast paced working environment that fosters the values of integrity, service, accountability, and trust. We are industry leaders in risk management and data security and explore innovation with our customers, designing solutions to serve their needs.

When you join us, you will be part of a growing digital and hybrid activity-based workplace that has a diverse culture of belonging with an open and supportive community.

· answer telephone enquiries from vulnerable customers who need support to resolve their fines and debt

· provide information about our programs and connect customers with support services they need

· assist our community partners who support vulnerable members of the community (for example, Work and Development Order sponsors and community legal services)

· assess and respond to written correspondence from our customers (for example, requests to have fines and debt reviewed or written off)

· process administrative tasks that support our programs

To be successful in this role you will demonstrate:

· willingness to work in a high-volume customer contact workplace, working on a rotating roster across our hours of service (7am to 7pm)

· ability to act with empathy and compassion when supporting customers

· a strong customer focus, with excellent written and verbal communication and interpersonal skills

· strong problem-solving skills and ability to offer flexible solutions to customers with complex problems

How to apply

Please submit an up to date CV

Salary Grade 3/4, with the base salary for this role starting at $87,199 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Amber Ellis via

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Friday 31st of October (at 9am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here .
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Support Services Lead Own the growth, enablement, commercial readiness, and operational excellence of the Support Services (SS) business line within NTT DATA Australia. Drive expansion of SS offerings and market penetration (including SDIS market growth and enablement), oversee renewals and annuity management, and act as the liaison between the TS leadership, Sales teams, Delivery, Operations, Finance, and vendor stakeholders to ensure services are commercially competitive, operationally sound, and positioned for sustainable revenue growth.
The role is accountable for Support Services business growth, renewals excellence, commercial readiness, operational effectiveness, and the successful market adoption of SDIS offerings in Australia. Success is measured by SS revenue growth, renewal conversion and retention rates, SDIS adoption and market penetration, sales enablement effectiveness, operational SLA attainment, gross margin, and strategic contribution to the TS portfolio.
**Key responsibilities:**
**Support Services Business Growth & Commercial Strategy**
+ Own the growth strategy and commercial positioning for Support Services across all market segments
+ Drive revenue expansion through improved offer positioning, pricing optimisation, and market penetration initiatives
+ Identify and evaluate new SS service offerings and commercial models aligned to market demand and TS portfolio strategy
+ Conduct competitive analysis and market intelligence to inform pricing, positioning, and go-to-market decisions
**Renewals & Annuity Management**
+ Oversee renewals strategy, governance, and team performance for the installed base across support services contracts
+ Build and lead a renewals team (Renewals Manager, Renewal CSMs) to drive annuity retention and expansion
+ Establish renewals segmentation strategy, lifecycle management, and escalation protocols for at-risk accounts
+ Track renewals pipeline, conversion rates, and forecasting accuracy; drive accountability for renewal targets
**Offer Readiness & Commercial Readiness**
+ Define and maintain SS service offers, including pricing, packaging, SLAs, and commercial terms for market launch and ongoing refinement
+ Coordinate with Delivery, Operations, and Finance to ensure all SS offers are operationally feasible, cost-modeled, and margin-accretive
+ Develop and maintain sales collateral, value propositions, ROI models, and competitive positioning for SS and SDIS services
+ Ensure compliance with contracting, billing, vendor agreements, and operational requirements for all SS offerings
**SDIS Market Growth & Enablement**
+ Own the successful introduction, enablement, adoption, and commercial performance of globally developed SDIS services within Australia
+ Act as liaison between Global Product teams and local sales, delivery, operations, finance, and vendor stakeholders to ensure SDIS products are market-ready and positioned for adoption
+ Coordinate SDIS localisation (pricing, commercial models, contracting, billing, operational setup) and local launch planning
+ Monitor SDIS pipeline, adoption, and revenue performance; identify opportunities for upsell, cross-sell, and attach within the SS portfolio
**Sales & Partner Enablement**
+ Develop and deliver enablement sessions for sales, presales, client success, and delivery teams on SS and SDIS offerings
+ Ensure teams understand service features, benefits, target use cases, competitive differentiation, and renewal strategies
+ Support strategic opportunities, bids, proposals, and high-value renewals with commercial and technical guidance
**Operational Support & Governance**
+ Provide operational support to Delivery teams on service delivery excellence, SLA attainment, customer satisfaction, and cost management
+ Establish performance metrics and governance cadence for SS revenue, profitability, renewal conversion, and SDIS adoption
+ Coordinate vendor relationships, partner programmes, and backout policies to ensure alignment with commercial and operational objectives
+ Drive continuous improvement through market feedback, customer insights, and post-renewal/post-engagement reviews
**Cross-Functional Leadership & Alignment**
+ Act as primary point of contact and commercial leader for SS and SDIS across Sales (GTM), Delivery (Matt), Operations, Finance, Procurement, and Global Product teams
+ Provide regular performance reporting, market insights, and strategic recommendations to TS leadership
+ Escalate local market requirements, competitive threats, and customer feedback to inform global strategy and TS portfolio decisions.
**Key Criteria (Must-Have):**
+ **Experience:** 8+ years in services/MSS, proven revenue growth track record, renewals expertise, team leadership, commercial acumen
+ **Skills:** Commercial strategy development, stakeholder management, operational discipline, strategic thinking, communication, problem-solving
+ **Mindset:** Business architect mentality, customer-centric, ownership, collaborative leader
**Nice-to-Have:**
+ Infrastructure services background (DC, networking, managed services)
+ Global enterprise IT experience
+ SaaS/subscription model experience
+ Vendor management (HP, Cisco, etc.)
+ Product management or GTM experience
+ Data-driven analytics capability
#LIAPAC
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.;
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .

Susquehanna is looking for an IT Infrastructure Support Specialist. In this role, you will use your knowledge of the corporate IT environment to provide a high level of support and customer service to our Sydney office. You will work with your colleagues both local and international to deliver projects and solutions within the APAC region.

In this role, you will be exposed to a wide range of technologies from desktops and networks. You will need to be able to work with specialist engineers to assist in implementation, maintenance and support of all aspects of our IT infrastructure. This role offers the opportunity to work in a rewarding environment for a trading firm that values technology and would suit an individual that enjoys delivering solutions and providing a high level of support.

What you can expect from us:

Real Impact: By integrating sophisticated coding techniques with innovative engineering ideas, we design and optimize systems that can process massive amounts of data while still ensuring high performance and stability. You’ll see how your contributions towards developing and supporting leading-edge hardware and software technologiesmake a firm-wide impact that makes us all smarter, faster, and better.

Collaboration: You will partner closely with teams across to manage scalable and highly performant systems to support trading in the region and globally.

Growth: For many of our roles, we don’t expect you to have prior industry experience in proprietary trading or financial services to succeed at Susquehanna. We’re looking for people who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

Benefits: Susquehanna offers a wide array of competitive employee perks & benefits : Link

What we’re looking for

Job Description

Overview

Susquehanna is looking for an IT Infrastructure Support Specialist. In this role, you will use your knowledge of the corporate IT environment to provide a high level of support and customer service to our Sydney office. You will work with your colleagues both local and international to deliver projects and solutions within the APAC region.

In this role, you will be exposed to a wide range of technologies from desktops and networks. You will need to be able to work with specialist engineers to assist in implementation, maintenance and support of all aspects of our IT infrastructure. This role offers the opportunity to work in a rewarding environment for a trading firm that values technology and would suit an individual that enjoys delivering solutions and providing a high level of support.

What you can expect from us:

Real Impact: By integrating sophisticated coding techniques with innovative engineering ideas, we design and optimize systems that can process massive amounts of data while still ensuring high performance and stability. You’ll see how your contributions towards developing and supporting leading-edge hardware and software technologiesmake a firm-wide impact that makes us all smarter, faster, and better.

Collaboration: You will partner closely with teams across to manage scalable and highly performant systems to support trading in the region and globally.

Growth: For many of our roles, we don’t expect you to have prior industry experience in proprietary trading or financial services to succeed at Susquehanna. We’re looking for people who are naturally curious, relentless problem solvers, and have the desire to continuously innovate, learn, and grow.

Benefits: Susquehanna offers a wide array of competitive employee perks & benefits : Link

What we’re looking for

- 2+ years of experience in supporting office technologies (eg Desktops, MS Windows, Phones etc)
- Ability to self-motivate, identify issues and drive resolutions involving multiple teams
- Excellent communication and collaboration skills
- Great troubleshooting ability and logical thinking
- Knowledge of the following technologies:
o Microsoft Windows (7 & 10)
o Microsoft Active Directory
o DNS, DHCP, SCCM
o MS Office Suites
o Basic understanding of network concepts (routing/VLAN's/Firewalls/etc.)
- Experience with Data Centre environments (racking and cabling) is an advantage
- Some experience with networking, trading room environments and trading applications (Bloomberg, etc) would be an advantage.

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonableadjustmentsduring the recruitment process to ensure that you can best demonstrate your abilities.

About Susquehanna

What we do

We are experts in trading essentially all listed financial products and asset classes, with a focus on derivatives trading. Through market making and market taking, we handle millions of trading transactions around the world every day, providing liquidity and ensuring competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialised, allowing for a deep understanding of unique drivers of each asset class.

If you're a recruiting agency and want to partner with us, please reach out to Any resume or referral submitted in the absence of a signed agreement will not be eligible for an agency fee.

#LI-DN1 #LI-Onsite

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Customer Engagement, Training and Operations Support

Flexible Work Arrangement
Macquarie Park, New South Wales, Australia
Full time
R78165
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
The Cardiovascular (CV) portfolio supports healthcare professionals and healthcare organizations through commercial, educational, and operational activities that advance patient care across a broad range of cardiovascular therapies. This function plays a critical role in ensuring customer engagement activities, training programs, compliance processes, and operational workflows are executed accurately and in accordance with Medtronic policies and external regulatory requirements.
This position is based in Macquarie Park, NSW,



Australia and operates under a Flex work arrangement. The role partners closely with Sales, Marketing, Operations, Compliance, external suppliers, and Healthcare Professionals to support business activities across multiple Cardiovascular Operating Units.
This role provides operational, compliance, customer engagement, and administrative support across the Cardiovascular business. The position is responsible for coordinating healthcare professional engagements, supporting training and educational events, managing procurement and supplier processes, and ensuring documentation, financial controls, and compliance requirements are maintained to a high standard.
**Primary Responsibilities**
+ Administer Healthcare Qualified (HCP) and Healthcare Organisation (HCO) engagement processes in strict accordance with Business Conduct Standards and compliance frameworks, including the preparation, review, and management of sponsorships, educational grants, charitable donations, and consultancy agreements via the compliance management system (ONIT).
+ Ensure full compliance, documentation accuracy, and audit readiness for Medtronic training and educational events in accordance with Business Conduct Standards and compliance frameworks via the event compliance management system (CVENT).
+ Coordinate Healthcare Professional (HCP) travel arrangements through approved Medtronic suppliers, ensuring strict adherence to Business Conduct Standards and compliance frameworks. Communicate clearly and proactively with HCPs (customers) and internal stakeholders throughout event planning and travel coordination processes.
+ Manage Marketing and Operations procurement activities, including purchase order creation, invoice processing, and financial documentation via Ariba and ONIT systems, maintaining budget accuracy and financial controls. This includes establish and manage blanket purchase orders to support structured financial planning and operational efficiency.
+ Manage direct and indirect supplier set up process to SAP, ensuring adherence to procurement governance requirements and ongoing master data maintenance to maintain data accuracy and integrity.
+ Other general operations / admin tasks as required.
**Required Qualifications**
+ Requires minimum of 4 years of experience in administrative, coordinator, sales support, marketing support, compliance support, travel coordination, or operations support roles.
+ Experience supporting compliance-driven processes, documentation management, or regulated business activities.
+ Experience coordinating multiple stakeholders, priorities, and deadlines in a corporate environment.
+ Proficiency in Microsoft Office applications and business systems.
+ Strong written and verbal communication skills with high attention to detail.
+ Excellent time management, planning, and organisational skills.
+ Ability to work proactively and independently in a fast-paced environment.
+ Strong team collaboration and interpersonal skills.
**Preferred Qualifications**
+ Experience within the MedTech, healthcare, pharmaceutical, or life sciences industry.
+ Experience supporting Healthcare Professional (HCP) or Healthcare Organisation (HCO) engagement activities.
+ Experience with SAP, Ariba, ONIT, CVENT, or similar procurement, compliance, or event management platforms.
+ Experience coordinating educational programs, training events, or customer engagement activities.
+ Knowledge of compliance, procurement, and financial control processes within a regulated industry.
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
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**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
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**Description**
**About Leidos Australia**
At Leidos Australia, our work goes beyond a job title. We design, build, operate and support the systems, services and capabilities that help protect and advance the Australian way of life.
Backed by a global organisation of more than 40,000 people, our Australian team of around 2,000 has partnered with government, defence and national security customers for more than 30 years. We deliver mission-critical solutions where reliability, trust and purpose matter.
Leidos is a destination for people who want their work to have purpose, their contribution to be recognised, and their career to grow without needing to fit a single mould. Meaningful work is supported by perks, flexibility and career pathways that help you grow while balancing life outside work. This includes:
+ **Flex Your Way** - Tailor work to your life with options including Life Days (up to 12 extra days off per year), part-time arrangements, job sharing, and compressed hours.
+ **Wellbeing That Matters** - Free access to Headspace and MeQuilibrium, plus dedicated wellness spaces to support your mental, physical, and emotional wellbeing.
+ **Learn Without Limits** - Access over 120,000 on-demand courses, alongside technical, project management, leadership, and professional development opportunities.
+ **Work That Makes an Impact** - Contribute to nationally significant projects that matter, solve complex challenges, and accelerate your career through unique growth opportunities.
+ **Build Your Future** - Whether you're deepening technical expertise or preparing for leadership, we'll invest in your development every step of the way.
+ **And Much More** - These are just a few of the ways we invest in our people and help them thrive.
**About the Team**
You'll join a team where people work with integrity, inclusion, innovation, agility, collaboration and commitment. In practice, that means sharing ownership, solving complex problems together and staying connected to the customer context, the purpose behind the work and how each role contributes to meaningful outcomes.
The Mission Software Solutions business delivers customized and off-the-shelf software solutions to Defence, Intelligence and other Government sectors. The business also builds capabilities that can be used for a wide range of applications in both traditional and non-traditional environments; providing leadership in the advancement of technological modernisation of complex enterprises within Government.
**The Opportunity**
As an ICT Support Officer supporting the GEO SPACES team at Leidos, you'll provide practical ICT support within a secure Defence environment, helping keep the systems, users and services that underpin national programs operating effectively. This is an opportunity for Defence personnel with a current TSPV clearance to transition into ICT, build hands-on technical capability and learn alongside experienced specialists.
+ Provide first-level support across hardware, software, user accounts and connectivity, troubleshooting common issues and escalating more complex matters to technical specialists.
+ Build practical experience across workstation builds, device deployments, user administration, endpoint maintenance, patching and routine system health activities.
+ Deliver hands-on support within secure facilities, including equipment setup, secure network patching, cabling, hardware replacement and direct assistance to users and operational teams.
+ Work alongside systems, network, cyber and engineering specialists across GEO SPACES, developing broader ICT capability while following established processes for classified systems and information.
**About You**
You'll bring experience working in secure operational environments and an interest in developing or transitioning your career into ICT. You're comfortable solving practical problems, supporting users and learning new technologies while working within structured, security-conscious processes.
**Essential**
+ A current TSPV security clearance.
+ Experience working within Defence, intelligence or another secure operational environment.
+ An interest in developing a career in ICT and technical support, with the ability to learn new technologies and apply practical problem-solving skills.
+ Ability to communicate effectively with users and provide practical, customer-focused technical support.
+ Ability to follow established processes and work appropriately with classified systems, information and environments.
**Advantageous**
+ Familiarity with Windows environments, computer hardware, networking or ICT support.
+ Experience with workstation builds, device deployments, user account administration or endpoint support.
+ ICT qualifications or relevant technical certifications.
This role requires the successful applicant to be an Australian Citizen holding an **TSPV Security Clearance** , with the ability to successfully obtain and maintain a **DISA/OSA** .
Certain roles may be subject International Traffic in Arms Regulations (ITAR) requirements which may limit persons who hold dual nationality with certain proscribed countries from accessing material, or in the case of dual Australian-U.S citizens, may require the candidate to obtain a U.S. Persons Abroad authorisation from the U.S DDTC.
**What to Expect When You Apply**
Our hiring process is designed to be straightforward, respectful and easy to navigate. If your skills, experience and qualifications look aligned with the role, our Talent Acquisition team will contact you to discuss the next stage. You can expect:
+ An initial conversation with our Talent Acquisition team
+ An interview with the hiring manager or interview panel
+ Any role-specific assessment, technical discussion or customer step required for the position
We'll let you know what to expect before each stage, including who you'll meet and how to prepare. If you need any adjustments or support during the process, please let us know.
**Ready to explore what's possible?**
If this sounds like a role where you can make an impact and continue to grow, we'd like to hear from you. Please apply via the "Apply Now" button with your resume. If you have any questions about the role or recruitment process, please contact Ben George, Talent Acquisition.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
**About Leidos**
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit .
**Pay and Benefits**
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at .
**Securing Your Data**
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission ( .
**Commitment to Non-Discrimination**
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
REQNUMBER: R- -OTHLOC-PL-2D2677
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Job Description**
Are you an experienced Data Centre Technician with expertise across rack and stack, deployment, maintenance, troubleshooting, and decommissioning? Do you thrive in fast-paced, mission-critical environments, enjoy solving complex technical challenges, and work effectively with diverse stakeholders? If so, we'd love to hear from you.
As an Oracle Data Centre Technician, you'll play a key role in supporting, maintaining, and continuously improving our world-class data centre infrastructure. Acting as a technical liaison between engineering teams, vendors, stakeholders, and the data centre environment, you'll help ensure the reliability, availability, safety, and performance of critical infrastructure and cloud services.
You'll be responsible for installing, configuring, testing, troubleshooting, maintaining, upgrading, and decommissioning data centre hardware and supporting infrastructure. You'll respond to incidents, perform preventative maintenance, maintain accurate asset and spare-parts inventory, and follow established operational procedures and safety standards.
Success in this role requires strong hands-on technical capability combined with communication, stakeholder management, planning, accountability, resilience, adaptability, customer focus, and collaboration. You'll be expected to take initiative, manage competing priorities, communicate risks early, and contribute positively to a respectful, inclusive, and high-performing team culture.
**Responsibilities**
Key Responsibilities
+ Completes moderately complex and/or ambiguous assigned tasks in accordance with project requirements. Shifts priorities and resources according to team needs, with some direction.
+ Collaborates with team to deliver impactful work and provide support for team objectives. Leverages understanding of business, stakeholder, and/or customer needs to build partnerships within immediate and related teams.
+ Follows procedures to identify and resolve moderately complex or non-routine issues, escalating as needed. Collects and reviews data and/or information to troubleshoot errors, and helps team address routine issues.
+

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