Join Us in Strengthening Support for the Next Generation of Young Indigenous Leaders

Yalari is looking for a full-time Student Support Operations Coordinator to join our Gold Coast head office. You’ll be a natural organiser who can manage complex logistics and use data to shape better outcomes for students.

Our Student Support team walks alongside young Aboriginal and Torres Strait Islander students at leading boarding schools across Australia. In this role, you’ll make sure that support is well planned, well organised and well delivered . You’ll manage the program calendar and logistics for our student camps, cultural and wellbeing activities, including travel, bookings, permissions and clear communication with students, families, schools and staff. You’ll also analyse academic results and wellbeing information to spot trends and gaps, to support the team in developing the programs that respond to them and run our student application process with families and communities. Leading a small administration team, you’ll keep our systems, records and logistics running smoothly behind it all.

What you’ll do

- Manage the annual program calendar for student support activities, keeping timelines, budgets and priorities on track
- Plan and coordinate logistics for camps, cultural and wellbeing activities, including travel, accommodation, permissions, staffing and supervision
- Communicate activity details clearly and on time to students, families, schools and staff
- Oversee compliance with Yalari policies and risk management requirements for all student programs
- Interpret academic data to identify trends, gaps and areas for improvement, and work with the team to turn findings into targeted academic support




- Review wellbeing case notes to identify trends and emerging needs across our student group
- Source and implement wellbeing programs and academic support functions with our Student Support Managers
- Coordinate the student application process, engaging with families and communities to guide them through each step
- Coordinate educational cognitive assessments with schools, families and psychologists, and support the recommendations
- Prepare reports on student outcomes and program performance for management
- Lead and develop a small administration team, managing workloads and keeping CRM records accurate

What you’ll bring

- Proven experience analysing academic and/or wellbeing data, identifying trends and turning insights into practical programs
- Experience developing and delivering wellbeing or academic support programs for young people
- Proven experience managing program logistics, including travel, budgets and stakeholder communication
- Strong program management, planning and reporting skills
- Experience leading an administration team
- Advanced CRM skills (Dynamics is a bonus), plus Microsoft 365, SharePoint and robust Excel skills
- Confident, culturally responsive communication with families, communities and schools
- Cultural capability and commitment to culturally safe practice with Aboriginal and Torres Strait Islander peoples. We value lived experience and community connection
- A relevant qualification or equivalent experience in education, community services, psychology/social work, business or a related field
- A current driver licence, willingness to travel, and a Working with Children Check (or ability to obtain one)

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📌 Student Support Operations Coordinator (City of Gold Coast)
🏢 Yalari
📍 City of Gold Coast