Cleanaway Operations Pty Ltd in Brisbane is seeking a Customer Care Floor Lead for the Northgate location to oversee day-to-day operations of Customer Service Officers, ensure high-quality service, manage case flow and meet daily SLA targets. The role acts as the first escalation point for frontline issues and drives adherence to processes.
You will lead daily team meetings, coach staff, coordinate with operations on issues like missed collections, share frontline insights with senior leaders,
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📌 Customer Care Floor Lead - Lead & Elevate CSOs (Brisbane)
🏢 Cleanaway Operations
📍 Brisbane
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