Newcastle Greater Mutual Group seeks an experienced Manager IT Support and Service Management to lead a multi-layered IT service delivery team in Newcastle. You will drive service desk capability, ITIL processes, and a data-driven approach to improve end-user experience.
You will partner with Technology Leads and stakeholders to align services with business needs, while leveraging automation, AI, and self-service to continually enhance outcomes.
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📌 IT Service Delivery Manager – Hybrid Role (Maitland)
🏢 Newcastle Greater Mutual Group
📍 Maitland
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