Job Type: Full-time

Job DescriptionEARN $70,000 - $90,000 pa + Super | Package Commensurate With ExpFull-Time On-site Role at a Private School in the Bankstown AreaBuild A Long-Term IT Career With Mentoring From Senior EngineersAbout The CompanyOur client is a leading Managed Services Provider, delivering IT support, cloud, cybersecurity, networking and digital transformation solutions to businesses and education providers across Australia. Technical depth is only half the story as they have built their reputation on service that customers actually rave about.This role sits inside their Service Delivery team. The Head office is in Norwest, but your days will be spent on-site at a private school in the Bankstown area, looking after staff and students as their go-to IT person. The culture is collaborative and genuinely supportive, with Level 2 and Level 3 engineers always a call away.About The OpportunityAs the first point of contact for the school, you will keep technology working for the people who rely on it every day, resolving issues fast, communicating clearly and escalating the tricky ones with the detail your senior engineers need.Some of your responsibilities will include:Delivering Level 1 support across phone, email and walk-ups, with a friendly, unflappable mannerLogging, prioritising and driving tickets through to resolution, escalating to Level 2 and 3 engineers when neededTroubleshooting Microsoft 365, Windows, macOS, mobile devices, printers, networking and end-user applicationsRunning user onboarding and offboarding, from account creation through to access and permissionsHandling password resets, MFA configuration, access requests and day-to-day account administrationDeploying and configuring workstations,



laptops and mobile devices ready for staff and studentsKeeping ticket notes, documentation and knowledge base articles accurate and genuinely usefulAbout YouThe successful candidate will have:Experience in a school help desk, service desk or IT support roleStrong troubleshooting skills across Windows, Microsoft 365 and Apple macOSHands-on exposure to Active Directory, Entra ID, Exchange Online, Teams and endpoint supportExcellent customer service and communication skills, with a calm head under pressureSharp attention to detail and the discipline to follow process, working solo or with the teamA current Australian driver's licence and your own transportA valid Working With Children Check (or the ability to obtain one before commencing)National Police Check and the right to work in AustraliaExperience with Microsoft Intune and mobile device management, networking fundamentals such as DNS, DHCP, Wi-Fi and VPN, ConnectWise PSA or RMM tools, or certifications including CompTIA A+, Microsoft Fundamentals or Apple Device Support will set you apart.What's In It For You?Build A Long-Term IT Career — Grow Inside A Quick-Paced MSP And Work Towards Relevant IT CertificationsLearn From Senior Engineers — Escalate, Shadow And Sharpen Your Skills Alongside Level 2 And 3 SpecialistsBroaden Your Technical Range — Microsoft 365, Windows, macOS, Networking And Mobile Device ManagementOwn Your Own Site — Be The Trusted Face of IT for an Entire School CommunityJoin A Collaborative Service Delivery Team — A Genuinely Supportive Culture That Puts Customer Experience FirstOn-Site Parking Available - Work Mon - Fri in a Private School in the Bankstown AreaFew Level 1 roles hand you a site of your own and a bench of senior engineers standing behind you. If you want your next step in IT to be the one that builds the career, apply now.

📌 Level 1 Help Desk Technician (Sydney)
🏢 Recruit Shop
📍 Sydney