This is an exciting and unique opportunity to make a difference in the lives of families and children in the Fairfield area and wider community by supporting parents to be empowered to give their children the best start in life.

POSITION TITLE: Service Navigator

DEPARTMENT: Fairfield Integrated Child and Family Hub, Integrated Care

OPERATIONAL BASE: Karitane Carramar – Fairfield Child and Family Hub, The Horsley Drive, Carramar

AWARD: Health Education Officer

STATUS: Part-time, 24 hours per week (0.6 FTE) until October 2027 with the possibility of extension.

RESPONSIBLE TO: Responsible to Program Lead System Navigator – Fairfield Integrated Child and Family Hub through to Integrated Care Manager.

Established in 1923, Karitane is a dynamic and innovative not-for-profit health organisation and a registered charity, providing early parenting services. We support families with children from birth to 5 years of age, through building parenting capacity, enhancing parent-child relationships, and strengthening family’s connections with supports in their community. Our services are evidence-based and delivered by a caring and highly trained skilled team of child and family health nurses, paediatricians, social workers, psychologists and psychiatrists offering complete holistic care.

OUR CARE

Karitane staff provide safe, effective, family-centred quality care consistent with the organisation’s mission, philosophy, values and standards of care, and adhere to the Professional Code of Conduct.

OUR VISION

Our impact will enable children to have the best start in life.

OUR PURPOSE

We are trusted early parenting experts, empowering families and children to be healthy,



confident and resilient.

SUPPORTING OUR PEOPLE

Karitane is a family-friendly, flexible workplace with a strong culture of success that reflects our values of innovation, excellence, respect and collaboration. We are a passionate, dynamic and highly engaged team making a difference to families’ lives. We support each other and provide excellent professional development opportunities. We offer a comprehensive well-being support package, Employee Assistant Program, FLARE reward & recognition program and Fitness Passport.

What we offer….

- Non-for-profit salary Packaging benefits to reduce your tax.
- 17.5% leave loading.
- 12% Superannuation.
- Fitness Passport.
- FLARE and an extensive Wellbeing hub.
- Employee Assistance Program (EAP) for staff and family members.
- Family-Friendly Accredited Workplace.

Employee benefits and more…

Benefits of a Career at Karitane:-

- Family-friendly workplace.
- Professional development, support, and mentoring.
- Opportunity to salary package up to $16,050 tax-free (as a non-for-profit and registered charity).
- Accrued day off once a month for full time roles.
- Exciting career opportunities.
- Flexible work practices where possible.
- Meaningful work – that makes a difference.





Karitane has exceptional working conditions focused on providing a workplace that values Excellence, Respect, Collaboration and Innovation.

Please note: If you work in the NSW Public Health system and other Affiliated Health Organisations your accruals of leave and service can be transferred across to Karitane.

About You:

You will have exceptional skills in working with families with children 0-5 years and demonstrate an understanding of their unique circumstances. You are familiar with the needs of the Fairfield local area and are passionate about making an impact. You are empathic, a good communicator and can connect and engage with a variety of stakeholders, and families from different cultural backgrounds.

Purpose of the Role

The Service Navigator will ensure that those families seeking support feel comfortable, understood and cared for. They will provide the space for people to navigate challenging questions and complex situations. The Service Navigator will ensure families are linked with services in a coordinated, stepped model of care that best meets their identified level of support need.

The Service Navigator will support parents to access services that improve family functioning, parent / child relationships, increase parental confidence and capacity, improve personal wellbeing, reduce parental stress, and improve connections with the community and services. The Service Navigator will play a pivotal role in fostering integration between service providers in health, NGOs and education and developing a more collaborative service ecosystem. They will act as a “way-finder” through conn

📌 Service Navigator (Australia)
🏢 NSW Health
📍 Australia