Vine Apartments South Brisbane – South Brisbane QLD

Front Desk Receptionist

About Vine Apartments

Vine Apartments is a residential apartment complex offering both long-term and short-term accommodation in the heart of South Brisbane. We pride ourselves on providing friendly, professional and personalised service to our guests, ensuring a welcoming and enjoyable stay.

We are seeking a motivated, well-presented and customer-focused Front Desk Receptionist to join our team. This is a hands‑on, varied role suited to someone who enjoys interacting with people, has strong organisational skills and takes pride in delivering excellent guest experiences.

Key Responsibilities

1. Front Desk & Guest Services

- Welcome guests and visitors in a friendly and professional manner.
- Manage guest check‑in and check‑out procedures.
- Assist guests with enquiries, requests and general information about the property and surrounding area.
- Ensure the reception area is clean, organised and presentable at all times.
- Provide attentive and personalised service throughout the guest's stay.

2. Reservations & Revenue Generation

- Respond promptly to booking enquiries via email, telephone and online channels.
- Process reservations, amendments and cancellations.
- Proactively generate bookings and identify opportunities to increase occupancy and revenue.
- Promote Vine Apartments through various marketing and promotional activities.
- Assist with special offers, promotional campaigns and strategies to attract new guests and encourage repeat bookings.
- Maintain accurate reservation records and booking information.

3. Guest Relations & Complaint Resolution

- Handle guest complaints and concerns professionally, promptly and effectively.
- Take ownership of guest issues and follow through to ensure satisfactory resolutions.
- Maintain positive relationships with guests and encourage repeat business and positive reviews.




- Escalate complex issues to management when required.

4. Housekeeping & Maintenance Coordination

- Liaise with housekeeping staff to coordinate room cleaning, servicing and apartment readiness.
- Monitor room status and ensure apartments are prepared before guest arrivals.
- Report maintenance issues and coordinate follow‑up repairs with relevant contractors or management.
- Follow up on outstanding maintenance matters to ensure they are resolved in a timely manner.

5. Administration & General Office Duties

- Answer incoming telephone calls and respond to emails and online enquiries.
- Complete general administrative tasks, filing and data entry.
- Maintain accurate guest records, booking details and operational documentation.
- Assist with daily reception operations and other duties as reasonably required.

Selection Criteria

Essential:

- Previous experience in reception, customer service, hospitality or accommodation is preferred.
- Excellent verbal and written communication skills.
- Friendly, qualified and confident telephone manner.
- Strong customer service skills with the ability to handle complaints and challenging situations.
- Good organisational skills and attention to detail.
- Ability to work independently as well as part of a team.
- Basic computer skills and confidence using email, booking systems and office software.
- Reliable, punctual and well‑presented.
- Availability to work weekends and public holidays as part of a roster.

Desirable:

- Experience in hotel, serviced apartment or property management operations.
- Experience with reservation systems and online booking platforms.
- Sales, marketing or business development experience.
- Ability to identify opportunities to generate bookings and improve business performance.

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📌 Receptionist (Australia)
🏢 Vine Apartments South Brisbane
📍 Australia