Medical Receptionist - Maternity Leave Cover

Medical Receptionist – Maternity Leave Cover

6 Month Fixed-Term Contract | 76 hours per fortnight | Monday to Friday
Commencing November 2026

Join a Trusted and Established Skin Cancer Clinic

Skin Clinic Robina is a busy, well-established skin cancer and cosmetic clinic providing high-quality, evidence-based care to patients across the Gold Coast and surrounding regions.

We are looking for an experienced Medical Receptionist to provide maternity leave cover for a period of six months.

This is a hands-on front desk role, working as part of a close-knit reception team alongside our nursing team, doctors and Practice Manager. You will play an important part in making sure our patients have a welcoming, professional experience and the clinic runs smoothly each day.

This position is 76 hours per fortnight, Monday to Friday, between 7:30am and 5:30pm.

Key Responsibilities

- Provide a welcoming and professional experience for patients, in person and over the phone
- Answer incoming calls, and provide patients with accurate information about our skin cancer and cosmetic services
- Manage appointments, registrations, patient enquiries and payments
- Manage and respond to patient emails and enquiries
- Manage waitlists, referrals, recalls and patient communications (including SMS) to help keep our appointment books full
- Maintain accurate patient records, including electronic filing and scanning, and patient confidentiality
- Complete end-of-day banking and Tyro settlements
- Assist with Medicare / DVA billing requirements
- Liaise with insurers, employers,



solicitors and other external stakeholders when required
- Assist with promotions and patient communications as required
- Provide administrative support to doctors, nurses and management, and assist with other tasks as required to support the smooth running of the clinic
- Follow clinic policies and procedures
- Maintain the presentation and cleanliness of reception and shared clinic areas

About You

You are an experienced medical receptionist who is confident, organised and comfortable working in a busy clinical environment. You will be someone the team can rely on to keep the front desk running smoothly.

To be successful in this role, you will have:

- Previous experience as a medical receptionist within a general or specialist medical practice (essential)
- Experience using Xestro Practice Management Software or similar medical practice management systems
- A strong understanding of GP Medicare/DVA billing
- Excellent communication and interpersonal skills, with the confidence to communicate effectively with patients, doctors, nurses and other health professionals
- Strong organisational skills and attention to detail
- The ability to manage competing demands and remain calm and professional in a busy environment
- The ability to handle patient enquiries and concerns calmly, and to escalat[e] to the Practice Manager when needed
- A professional, friendly and empathetic manner, with a solid commitment to providing an exceptional patient experience
- Professional presentation and a high standard of personal and workplace professionalism
- The ability to work independently while also contributing positively to a close-knit team

📌 Medical Receptionist (Australia)
🏢 Skin Clinic Robina
📍 Australia