Tenancy Manager – Affordable Housing

Housing Trust

Coniston, NSW

Full-time, permanent

$92,000 – $99,000 + Super

Make a meaningful difference while helping shape the future of affordable housing

Housing Trust is expanding its affordable housing and fee-for-service portfolio, creating an opportunity for an experienced tenancy or property management professional to join our team.

As our Tenancy Manager – Affordable Housing, you will provide professional end-to-end tenancy and property management across an allocated portfolio, with a primary focus on affordable and fee-for-service properties. You may also manage social and market properties as required.

This role will suit someone who combines strong tenancy management expertise with commercial awareness. You will understand the importance of delivering positive tenant outcomes while protecting owner and organisational interests, meeting contractual commitments and supporting the sustainable performance of the portfolio.

Enjoy Outstanding Benefits

- 35-hour work week with above-award salary
- Salary packaging options to boost your take-home pay
- Flexible work arrangements, including hybrid work
- Extra leave for wellbeing through our HT Day Out
- Employee Assistance Program for you and your family
- Wellbeing initiatives, staff events and recognition programs
- An inclusive workplace where diversity is celebrated and valued

About the Role

You will manage tenancies from commencement through to vacate, ensuring properties and tenancies are managed professionally, efficiently and in line with legislative, contractual and customer service requirements.





As a key relationship point between tenants, property owners, partners and Housing Trust, you will balance customer needs with owner expectations, legislative obligations, financial considerations and agreed service levels.

You will be responsible for:

- Managing an allocated portfolio of affordable, fee-for-service, social and market tenancies
- Coordinating tenancy commencements, inspections, property condition reports, routine tenancy management and exits
- Applying affordable housing eligibility, income review and rent-setting requirements accurately and consistently
- Monitoring rent accounts, arrears, tenant debt, bonds and recoverable charges
- Managing tenancy breaches, complaints, disputes and formal tenancy action where required
- Identifying and coordinating repairs, maintenance, hazards and compliance matters
- Supporting productive vacant property turnaround and new tenancy commencement
- Building constructive relationships with tenants, property owners, landlords, contractors, building managers and support providers
- Providing property owners and partners with timely, accurate and professional advice, updates and portfolio information
- Identifying and managing property, tenancy, financial, contractual and reputational risks within your delegation





What We’re Looking For

You are an experienced tenancy or property management professional who can deliver a respectful customer experience while maintaining a clear focus on portfolio performance, risk and contractual obligations.

You understand that being commercially minded in community housing means making balanced decisions that support tenants, meet owner expectations, and protect Housing Trust’s long-term sustainability and reputation.

You will bring:

- Demonstrated experience in tenancy management, affordable housing, community housing or residential property management
- Sound working knowledge of the Residential Tenancies Act 2010 (NSW) and the responsibilities of landlords and tenants
- Experience managing a residential portfolio, including tenancy commencements, inspections, rent and arrears, maintenance, breaches and tenancy exits
- The ability to consider financial, contractual, operational and customer impacts when making decisions
- Strong relationship-management skills and confidence working with tenants, property owners, landlords, contractors and other stakeholders
- Strong written and verbal communication, negotiation, problem-solving and conflict-resolution skills
- A high level of organisation, initiative and attention to detail
- The ability to manage competing priorities, meet deadlines and work independently
- Confidence using property or tenancy management systems and Microsoft 365 applications
- A current NSW Class C driver licence
- Experience with affordable housing eligibility, income re

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