OVERVIEW A growing higher education provider in Brisbane South is seeking a casual Student Support Administrator to join a supportive and friendly team. This role involves providing customer support to students, including international students, while also assisting with administrative duties for the Campus Director. The position is offered on a casual basis for three days per week with an immediate start.
Key responsibilities
- Deliver excellent customer service to students in person, by phone and by email
- Assist international students with enquiries about enrolment, timetables, fees and general student matters
- Answer phone calls and respond to the student support inbox in a timely manner
- Follow up outstanding tuition fees and payment plans
- Manage and maintain accurate student files and records
- Update student information in the student management system
- Support orientation sessions and onboarding of new students
- Help students with basic access to learning platforms and student email
- Prepare student letters and correspondence
- Assist with attendance and course progress tracking
- Refer students to appropriate support services when required
- Provide administrative support to the Campus Director
- Book meetings, manage appointments and make calls
- Assist with ad hoc administrative tasks
- Help coordinate campus events and activities
Requirements
- Customer-focused approach with a warm and professional manner
- Reliable, punctual and committed work ethic
- Ability to problem-solve and use initiative
- Robust organisational skills and attention to detail
- Strong written and verbal communication skills
- Confidence using Microsoft Office including Outlook, Word and Excel
- Experience in student services, education administration or customer service is highly regarded
- Experience working with international students is an advantage
- Ability to handle confidential information with discretion WHY THIS ROLE MATTERS Student support roles play an important part in helping students feel welcomed, informed and connected throughout their studies. In higher education environments, strong administrative and customer service support can improve the student experience and help international students navigate enrolment, communication and campus processes more effectively.
Bonus: Application advice
- Tailor your resume to highlight customer service, administrative and student support experience
- Include examples of supporting students or handling enquiries in fast-paced environments
- Demonstrate your communication skills clearly in your cover letter
- Mention any experience working with international students or in higher education settings
- Highlight your ability to manage confidential information and maintain accurate records
- Be prepared to discuss your availability and ability to start immediately