HOBAN Recruitment is seeking an experienced and empathetic APS4 level Complaints Officer to join a high-performing Federal Government team based in Newcastle, NSW.
This role is ideal for customer-focused professionals who are passionate about delivering positive outcomes, managing sensitive matters with professionalism, and supporting people through complex situations. You will play a key role in coordinating and resolving complaints, engaging with stakeholders, and ensuring matters are managed in line with legislative and procedural requirements. Information sourced from
About the Role
As an APS4 Complaints Officer, you will support the effective management and resolution of complaints received from a variety of sources. Working in a fast-paced environment, you will engage with internal and external stakeholders to investigate matters, provide information, and facilitate timely outcomes.
Key responsibilities include:

- Coordinating and resolving complaints, including assessment, recording, referral and resolution activities.
- Liaising with stakeholders to gather information and confirm receipt of referred complaints.
- Escalating matters in accordance with established complaint handling procedures.
- Maintaining accurate records and contributing to effective case management processes.
- Assisting with correspondence, briefing materials and reporting activities.
- Managing confidential and sensitive information with discretion and professionalism.
- Working within legislative frameworks, policies and service standards to achieve quality outcomes.
- Competitive pay rate of $43.82 per hour at APS 4 level, including casual loading,



providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Full time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.
- Opportunity to make a meaningful impact supporting Australians.
- Newcastle-based position with a supportive and collaborative team environment.
- Develop valuable experience in complaint resolution, stakeholder engagement and government operations.
- Gain exposure to legislative and policy frameworks within a large Federal Government agency.
- Hybrid work arrangements may be available following onboarding and operational requirements.

HOBAN Recruitment is seeking an experienced and empathetic APS4 level Complaints Officer to join a high-performing Federal Government team based in Newcastle, NSW.
This role is ideal for customer-focused professionals who are passionate about delivering positive outcomes, managing sensitive matters with professionalism, and supporting people through complex situations. You will play a key role in coordinating and resolving complaints, engaging with stakeholders,



and ensuring matters are managed in line with legislative and procedural requirements. Information sourced from
About the Role
As an APS4 Complaints Officer, you will support the effective management and resolution of complaints received from a variety of sources. Working in a fast-paced environment, you will engage with internal and external stakeholders to investigate matters, provide information, and facilitate timely outcomes.
Key responsibilities include:

- Coordinating and resolving complaints, including assessment, recording, referral and resolution activities.
- Liaising with stakeholders to gather information and confirm receipt of referred complaints.
- Escalating matters in accordance with established complaint handling procedures.
- Maintaining accurate records and contributing to effective case management processes.
- Assisting with correspondence, briefing materials and reporting activities.
- Managing confidential and sensitive information with discretion and professionalism.
- Working within legislative frameworks, policies and service standards to achieve quality outcomes.

Benefits

- Competitive pay rate of $43.82 per hour at APS 4 level, including casual loading, providing you with financial stability and recognition for your expertise.
- 12% superannuation to secure your future and support your retirement planning.
- ASAP start date, allowing you to embark on this exciting opportunity without delay.
- Full-time position, offering 37.5 hours per week, Monday to Friday, enabling a healthy work-life balance and time.

📌 Administration Officer (Australia)
🏢 Hoban
📍 Australia