Food & Beverage Supervisor (Full Time/ Part time) | Holiday Inn & Suites Geelong

Food and Beverage is what adds flavour to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Food and Beverage supervisor will coordinate and lead the F&B; attendants to serve food and beverages in a timely manner, helping guests to have memorable experiences whenever they dine. In the absence of the Venue Manager or Floor Manager the F&B; supervisor will be responsible for conducting shift briefings to ensure hotel activities and operational requirements are known.

Your day to day

Lead and coordinate the F&B; team to deliver premium service for our guests.

Greet and welcome all guests and take beverage and food orders in a prompt and skilled manner.

Prepare food and beverages for service to guests and present food according to established health and presentation standards.

Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable. Raising any breaches in RSA to Manager on Duty.

Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down chairs, walls, windows, mirrors, and floors as necessary.

Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are clean andmaintained throughout shift.

Follow hotel safety protocols and procedures at all times.



Immediately report any safety/service incident tothe Manager on Duty.

Take action to solve guest problems/complaints and use established guidelines for any service recovery toensure guest satisfaction. Log complaints with front office, detailing any required follow up.

Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service.

Receive guest payments and process transactions as outlined in the cash and charge procedures as needed.

Ensure cash handling procedures are followed, with banking completed according to procedure on each shift.

Assist with induction of new employees and preform on the job training in accordance to department standards and procedures.

Coach staff on each shift, providing constructive feedback to enhance performance. If required counsel and discipline staff in breach of hotel policies and procedures.

Support the Food & Beverage Manager with administrative duties and managing the department in their absence.

What we need from you

Fitness – you’ll be on your feet most of the day with lots of bending and kneeling

Strength –sometimes you’ll need to lift, push or pull big objects like barrels & crates up to 23 kg

Compliant – as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required and fluent in the local language

Articulate – a great communicator, you’ll be warm, welcoming and easy to talk to

Flexible – night, weekend and holiday shifts are all part of the job

Experienced – you’ll know how to prepare a wide range of drinks. Ideally with formal bartending training

Literate – you’ll need a good grasp of reading, writing and basic maths

#J-18808-Ljbffr

📌 Food & Beverage Supervisor (Full Time/ Part time) | Holiday Inn & Suites Geelong
🏢 Holiday Inn
📍 Geelong